Nisha Patel

• Maintained high level of customer service through friendly and polite demeanor.
• Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
• Operated telephone operating system and documented calls in plantronics...
• Collected and verified telephone numbers, addresses and proper spelling of names.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Maintained accurate records of calls placed and received.
• Maintained up-to-date knowledge of emergency call procedures.
• Supported customers by managing 200 calls per day efficiently while maintaining professionalism and upbeat tone.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Compiled data and reviewed information for accuracy prior to input.
• Sorted documents and maintained organized filing process.
• Organized, sorted and checked input data against original documents.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

Data entry of Criminal Records for clients wanting background checks for employment purposes.

Researching names and date of births of applicant and finding Felonies and Misdemeanors or Traffic records within scope.

Uploading documents and then sending to processing to Quality Assurance.

Calling or emailing Courts for verification on cases.

Researching on different websites for different jurisdictions.

• Prepared and mailed invoices to customers, processed payments and documented account updates.
• Data entry/Accounts Receivable department.
• Ran reports, answered billing questions from patients.
• Back up receptionist.
• Took payments by phone, credit cards and checks.
• Scanning of documents.

• Completed data entry tasks with accuracy and efficiency.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Processed checks by data entry.
• Entered account numbers, routing numbers and check numbers.
• 
  

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Verified data files prior to entry to maintain high data accuracy.
• Opening and sorting and distributing mail.
• Back up receptionist.

Processed financial transactions, such as check deposits, invoices, accounts receivable, while maintaining accurate transaction records.

Processed checks by Lockbox.

Scanning, filing and mailing out notification letters.

• Completed data entry tasks with accuracy and efficiency.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Verified data files prior to entry to maintain high data accuracy.
• Closely interacted with the Client services department to process new business accounts.
• Efficiently analyzed correspondence related to disputes, cease and desist, mortgages, bankruptcy and consumer debt verification.
• Demonstrated proficient verification of debt and forwarded to debtor, while following company guidelines and procedures.