Nisha Shah-Benavidez
Rio Rancho,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Chief Steward
AFGE Local 2063
Albuquerque, NM 40 Hours/week
05.2024 - Current
- Enhance personal and member understanding of the Master Agreement.
- Conduct thorough fact-finding investigations to support fair labor practices.
- Manage reprimand proposals, ensuring due process and appropriate representation for union members.
- Represent members in grievance procedures and disciplinary hearings, achieving favorable outcomes.
- Organize and Coordinate Metro for Member Appreciation Week.
- Mediate labor-management disputes, successfully resolving.
- Improved and strengthened new processes with and for bargaining unit employees.
Certified Ophthalmic Assistant
VA Hospital, Surgical Services
Albuquerque, NM 40 Hours/week
08.2021 - Current
- Conduct comprehensive patient care, including full work-ups and advanced testing (Humphrey visual fields, Optomap, Topography mapping, IOL Master, Pentacam, and B-scans)
- Set up sterile fields for retina clinic injections, ensuring 100% compliance with safety protocols.
- Cross-trained to assist in the optical department and optometry as needed.
- Assisted in surgeries as a scrub technician for at least 3 years.
- Trained in de-escalation techniques
Certified Ophthalmic Assistant
Southwest Eye Care
Albuquerque, NM 40 Hours/week
09.2020 - 08.2021
- Served as lead technician for Cornea Specialist, managing patient flow and improving clinic efficiency
- performed full-work ups -including Pentacam, OCTs, HVF, pachymetry and more.
Certified Ophthalmic Assistant
Blink/Dr. Alissa Iron
Albuquerque, NM 32-40 Hours/week
11.2016 - 03.2020
- Complete Patient care from start to finish, including full work-ups, and additional testing such as Humphrey visual fields, Optomap, and Topography mapping.
- Help with check in of patients and anything else that is asked of me.
- Keep track of and inventory of specific eyeglass line.
- Performed ophthalmic testing, including visual acuity, refraction, color vision and depth perception testing.
- Resolve conflicts through strategic communication.
Certified Ophthalmic Assistant
University New Mexico Hospital
Albuquerque, NM 40 Hours/week
05.2012 - 10.2016
- Complete Patient care from start to finish, including full work-ups, and additional testing such as Humphrey visual fields, Optical Coherence Tomography, Fundus photos
- Helped launch training & developing process for the Tele-retina program
- Trained medical assistants in the Tele-retina program
- Volunteered to be governor for shared governance in the eye clinic
Education
Some College (No Degree) -
University of New Mexico
Albuquerque, NMHigh School Diploma -
Cibola High School- graduated early
Albuquerque, NM05-1998
Skills
- Excellent patient care/customer service
- Attention to Detail
- Problem-solving abilities
- Commitment
- Strong Organization
- Continuous Improvement
- Active Listening
- Time management abilities
- Team building
- Self Motivation
- Advanced training in workplace mediation and dispute resolution
Certification
- Certified Optician since 2006- Current
- Certified Ophthalmic Assistant since 2007-Current
- Certified Mediation and Conflict Resolution
Timeline
Chief Steward
AFGE Local 2063
05.2024 - Current
Certified Ophthalmic Assistant
VA Hospital, Surgical Services
08.2021 - Current
Certified Ophthalmic Assistant
Southwest Eye Care
09.2020 - 08.2021
Certified Ophthalmic Assistant
Blink/Dr. Alissa Iron
11.2016 - 03.2020
Certified Ophthalmic Assistant
University New Mexico Hospital
05.2012 - 10.2016
Some College (No Degree) -
University of New Mexico
High School Diploma -
Cibola High School- graduated early
References
References available upon request.
Computer Software
- CPRS
- VISTA
- Excel/Spreadsheets
- Word
- PowerPoint