NISHA SUKUMARAN
Thrissur
Summary
Motivated, organized, and detail-focused professional with exceptional management abilities in sales, operations, and communication. Successful leader consistently demonstrating a proactive approach to identifying and addressing challenges while optimizing processes to achieve team objectives and organizational goals. Proven ability to efficiently handle multiple tasks in fast-paced environments, coupled with a positive attitude, strong work ethic, and commitment to innovation and flexibility.
Overview
17
17
years of professional experience
Work History
Deputy Branch Manager
ICICI Bank
04.2023 - Current
- Maintained friendly and professional customer interactions.
- Achieved individual sales target.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch revenue by efficient team management and providing regular training.
- Supervised day-to-day financial operations.
Senior Relationship Manager
Catholic Syrian Bank
02.2020 - 04.2023
- Securing Lives of Catholic Syrian Bank customers (BANCAChannel)
- Deepening of accounts
- Sourcing of CASA, FD and other third party products
- Researched current trends to identify prospective customers and determine specific needs.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
Assistant Business Manager
Fincare Small Finance Bank
04.2019 - 01.2020
- Managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location’s
Relationship Officer
MELKER Finance & Leasing Pvt Ltd
10.2015 - 03.2019
- Maintained and built close relationships with customers through regular contact and visits.
- Providing Personal loans to Bank customers.
- Supported sales team in implementing sales tactics and achieving growth objectives and sales targets.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Relationship Officer
Axis Securities Ltd
01.2013 - 06.2015
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role.
Contract Sales Executive
M/s Karvy Computer Share Pvt Ltd
04.2011 - 10.2011
- Customer Support
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed, maintained and utilized diverse client base.
Investor Relationship Officer
HDFC Bank Ltd
01.2008 - 11.2008
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Promoted, structured and provided financial and investment advice customized to best meet the needs of customers.
Education
Master of Commerce -
Calicut University
Thrissur, Kerala03.2015
Bachelor of Commerce -
Calicut University
Thrissur, Kerala04.2006
Skills
- MS Office
Staff development
Team management
Operations management
Training and mentoring
Staffing optimization
Sales professional
Compliance
Personal Information
- Date of Birth: 04/11/86
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby certify that the information given above is true and correct to the best of my knowledge.
Languages
Malayalam
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Deputy Branch Manager
ICICI Bank
04.2023 - Current
Senior Relationship Manager
Catholic Syrian Bank
02.2020 - 04.2023
Assistant Business Manager
Fincare Small Finance Bank
04.2019 - 01.2020
Relationship Officer
MELKER Finance & Leasing Pvt Ltd
10.2015 - 03.2019
Relationship Officer
Axis Securities Ltd
01.2013 - 06.2015
Contract Sales Executive
M/s Karvy Computer Share Pvt Ltd
04.2011 - 10.2011
Investor Relationship Officer
HDFC Bank Ltd
01.2008 - 11.2008
Master of Commerce -
Calicut University
Bachelor of Commerce -
Calicut University
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