Nisha Thomas

• Developed and executed a comprehensive strategy and roadmap to align the Network Builder, Onboarding Tool, and Audit Management products with company goals.

• Delivered The Onboarding Tool that reduced the time to add service providers to sponsor networks by 90%, improving internal user efficiency and reducing costs.

• Collaborated with the NextGen team to integrate the Onboarding Tool with Network Builder, enabling bulk service provider additions.

• Created and prioritized feature plans for the Network Builder, Onboarding Tool, Audit Management, and Network Insights products.

• Launched the Networks Sponsor experience, delivering new functionality for sponsors, with a unified view for all Profile/Network users.

• Led the effort to simplify architecture and reduce maintenance costs in Network Management by decommissioning the Network Design and Company Import Tool.

• Transitioned the User Admin product to the Identity team to simplify support after creating a fully functional tool that internal users enjoy, replacing the legacy GBS Admin system.

• Prioritized and managed the product backlog to maximize value and align with stakeholder expectations.

• Collaborated with the design team to refine the user experience for the product.

• Conducted user interviews with external users and stakeholders to gather and prioritize product requirements.

• Assessed projects against timelines, ensuring the team remained on track, and assignments were completed on time.

• Oversaw the product lifecycle from conception to launch, including beta testing and post-launch analysis for the Onboarding Tool, Audit Management Tool, and Network Insights Tool.

• Led daily stand-up meetings as needed, ensuring timely sprint progress and alignment.

• Collaborated with CDMs and CSMs to address Sponsor Networks' needs, ensuring the prioritization of high-value tasks.

Worked closely with the Retention and Shared Services teams, in addition to CSMs and CDMs, to complete User Administration, working alongside them as colleagues and users.

• Assessed the business value of new features prior to implementation.

• Managed sprints and monitored progress against project timelines.

• Created and delivered presentations to communicate product strategy and progress to senior management and stakeholders.

• Mentored junior product owners, including Ashle Crowe (former Product Owner at Entegral) and McKenzie Holloway (current Product Owner at Enterprise), in the best practices and principles of product management.

• Contributed to the business case for NextGen with the Product Family Leadership Team.

• Collaborated with the Product Family Leadership Team for the strategic development and management of the Network Management Product family.

• Developed user stories and acceptance criteria for new features.

• Managed risks and resolved issues affecting product scope, schedule, and quality.

• Led agile ceremonies, including sprint planning, reviews, and retrospectives as needed, to ensure team alignment and continuous improvement.

• Communicated regularly with stakeholders to ensure alignment on product strategy and vision.

• Facilitated communication between engineering teams and stakeholders to ensure a clear understanding of product requirements.

• Completed the CSP-PO course and earned certification in Fall 2022.

• Shared resources and articles to upskill the Entegral product team, enhancing department knowledge.

• Currently leading the Entegral Product Owner Community of Practice, consistently receiving positive feedback and driving knowledge sharing among Product Owners.

• Curated and organized agendas for Community of Practice sessions, ensuring relevant resources for Product Owners' success.

• Continued external education and networking through attendance at ProductCon in July 2023, and the Pendo Conference in October 2024.

• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories
• Work closely with the Scrum Master, development teams to ensure tasks in the sprints were prioritized and teams were working within their capacity
• Worked with Product Management and the Scrum Master to create and groom the product backlog in keeping with the business needs
• Served as the project manager and advocate for developing a communication strategy across the teams in the department to ensure all teams were using the same consistent email templates to communicate product related activities to the customers
• Served as the project manager and key contributor to develop a Product Inventory of all the development, middleware and collaboration products supported across the teams in the department with levels of support defined for the products
• Served as the point person for all new capability requests that came in for development tools
• Had the responsibility for intaking the work, management of customer requirements while ensuring the requests met the approval standards before being pushed to production and were used by the customers
• Served as a member of the Atlassian User Group committee and utilized my knowledge of the products - JIRA and Confluence to present and support the content of the presentations to the consumer group
• Served as the FOSS (Free Open Source Software) process facilitator for 2 years, coordinated the entire end-to-end approval process by reaching out to approvers individually to ensure the libraries were onboarded in a very timely manner
• Helped bring the backlog down from 5000 requests when taking over to 0 requests in a matter of 2 months by helping automate parts of the process and considerably elevating customer satisfaction
• Continued to support and facilitate the FOSS approval process with a customer focused approach from April 2017 through its successful decommission in April 2019
• Served as the product team support for JIRA, Confluence and add on features such as BigPicture by helping customers understand how to use it to fulfill the goals of their individual teams
• Successfully managed tasks the teams were responsible for using a Kanban board to track tasks while ensuring the team was working tasks within our capacity while meeting or exceeding expectations as related to the quality of work and deadlines
• Creating a detailed business analysis, outlining problems, opportunities and solutions for the business
• Providing vision and direction to the Agile development team and stakeholders by working with the scrum master throughout the project and creating requirements
• Planned and prioritized product backlog and development of the products supported by the team
• Defined product vision, roadmaps and growth opportunities by working with three product managers across different pillars of tools such as development tools, middleware tools and collaboration tools
• The roadmaps allowed for better management of efforts in support of FY2019 forecasting
• Lead the planning of product releases and set expectations for delivery of new functionalities
• Provided an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• I researched and analyzed the market, the users, and developed the roadmap for products from onboarding to sunset.
• The roadmaps would account for such milestones as license renewals, patching, maintenance releases and enhancements

• Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system
• Consult with engineering staff to evaluate interface between hardware and software, develop specifications and performance requirements, or resolve customer problems
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements
• Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance
• Train users to use new or modified equipment
• Advise customer about or perform maintenance of software system

• Design, develop and modify software systems in C ++ using scientific analysis and mathematical models to predict and measure outcome and consequences of design to assist with cancer research
• Develop and direct software testing and validation procedures, programming, and documentation
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints
• Store, retrieve, and manipulate data for analysis of system capabilities and requirements
• Train users to use newly developed software, help with installation and demo features, assist with getting started