Nisha Usha
Arlington,Virginia
Summary
Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Associate
Navigant BPM India Pvt Ltd
Trivandrum, Kerala
01.2023 - 03.2023
- Tracked progress of project milestones through completion while reporting any issues encountered along the way.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Provided clerical support such as answering phones, responding to emails, filing documents, copying and scanning materials.
- Delivered exceptional customer service through direct communication with clients and team members.
- Drove customer feedback to deliver information to management for corrective action.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Responded to customer issues to provide immediate resolution and improve retention.
- Developed and implemented procedures for tracking office inventory and ordering supplies.
- Created weekly reports summarizing departmental activities and accomplishments.
- Organized, maintained, and updated electronic filing systems to ensure accuracy of documents.
- Executed administrative tasks assigned by higher management in a precise manner following established protocols.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Processed invoices and purchase orders ensuring accuracy of information provided by vendors.
- Supported event planning efforts for corporate functions such as conferences, seminars, receptions.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Managed the calendar of executives by arranging appointments with internal and external contacts.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated travel arrangements including booking flights, hotels, rental cars.
- Prepared expense reports utilizing company software applications.
- Coordinated arrangements for ground transportation, flight reservations and lodging.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Assisted in developing marketing materials such as brochures and flyers used in promotional campaigns.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Achieved cost-savings by developing functional solutions to problems.
Administrative Assistant
SFO Technologies
Trivandrum, Kerala, India
06.2012 - 12.2016
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Assisted with event planning tasks such as venue selection and catering arrangements.
- Ensured that all necessary supplies were ordered in a timely fashion.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Coordinated meeting and work schedules for staff teams and executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
Education
Bachelor Of Commerece
University Of Kerala
Kerala, India2014
Skills
- Project Management
- Customer Service
- Office Procedures
- Recordkeeping
- Scheduling
- Event Coordination
- Office Administration
- Business Administration
- Appointment Coordination
- Invoice Processing
- Administrative Support
- Inventory Management
- Travel Administration
Certification
- Project Management Certification from Google
Languages
English
Professional
Malayalam
Native/ Bilingual
Tamil
Native/ Bilingual
Timeline
Administrative Associate
Navigant BPM India Pvt Ltd
01.2023 - 03.2023
Administrative Assistant
SFO Technologies
06.2012 - 12.2016
Bachelor Of Commerece
University Of Kerala
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