Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nishalie Monzon

Bridgeport,CT

Summary

Customer-oriented Pharmacy Clerk with skills in medication preparation and insurance communications. Proven excellence in communications and management. Dedicated to answering customer questions concerning medication protocol. Reliable crew member with experience in providing quality customer service, managing daily pharmacy operations and accurately filing information. Possesses comprehensive understanding of medication and side effects and offers strong knowledge of medical terminology. Personable and professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business management position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Pharmacy Clerk

Bridgeport Pharmacy
09.2022 - Current
  • Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
  • Stocked shelves with medications and other pharmacy items for consistent availability.
  • Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Assisted customers in selecting over-the-counter medications and health care products.
  • Explained medication use and side effects under pharmacist direction.
  • Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
  • Established and maintained patient profiles, updating organizational database with current information.
  • Verified patient information to correctly dispense medications.
  • Re-stocked shelves with prescribed medications and health care products.
  • Organized pharmacy area to maintain clean and orderly environment.
  • Counted and labeled prescriptions with correct item and quantity.
  • Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.
  • Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
  • Developed strong communication and organizational skills through working on group projects.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with a strong work ethic.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Learned and adapted quickly to new technology and software applications.
  • Applied effective time management techniques to meet tight deadlines.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with a strong sense of personal responsibility.

Crew Member

Dunkin' Donuts
05.2021 - 06.2022
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Took orders, prepared meals, and collected payments.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Brewed coffee and tea and changed out drink station syrups.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Assisted other team members to achieve goals.

Education

High School Diploma -

Great Oaks Charter High School
Bridgeport, CT
06.2023

Business Associates - Business Management

Housatonic Community College
Bridgeport, CT
05.2025

Skills

  • Critical Thinking

  • Patient confidentiality

  • Collaboration and Teamwork

  • Pharmaceutical Supply Storage

  • Relationship Building

  • Pharmacist support

  • Analytical Thinking

  • Decision-Making

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Pharmacy Clerk

Bridgeport Pharmacy
09.2022 - Current

Crew Member

Dunkin' Donuts
05.2021 - 06.2022

High School Diploma -

Great Oaks Charter High School

Business Associates - Business Management

Housatonic Community College

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Nishalie Monzon