NISHAN GULZAR
Bay Shore,USA
Summary
Diligent General Manager with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills. Possesses a deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management sets apart. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Speedway Gas Station
10.2018 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Manager
Dollar Tree Stores
12.2016 - 10.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Cashier Supervisor
7 Eleven Store
10.2013 - 12.2016
- Handling Cash
- Closing cash register at the end of the day
- Making merchandise orders and dealing with vendors and customers
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Cashier
7 ELEVEN
09.2013 - 10.2013
- Handling Cash
- Closing cash register at the end of the day
- Dealing with customers in a pleasant manner
Medical HR Supervisor
PIA AIRPORT MEDICAL CENTER
07.2007 - 06.2013
- Answering phones
- Making appointments
- Filing patient records
- Helping patients in a pleasant and helpful manner
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Supervisor
Duty Free Store
01.2006 - 01.2007
- Selling merchandise and handling cash
- Closing the store at the end of the shift
- Upselling various items and dealing with customers in a polite and helpful manner
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Customer Service Representative
Ufone Customer Service
01.2005 - 01.2006
- Selling merchandise over the phone and in person
- Filing customer records
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
McDonald's
01.2004 - 01.2005
- Handling cash
- Closing the store at the end of the night shift
- Upselling various items on the menu
- Dealing with customers in a polite and helpful manner
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
MBA - DEGREE IN PROGRESS
DADABHOUY INSTITUTE OF HIGHER EDUCATION
12.2011
BACHELORS OF COMMERCE -
KARACHI UNIVERSITY
01.2009
DEGREE IN PRE-ENGINEERING -
GOVERNMENT COLLEGE FOR MEN
01.2007
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff training/development
- Customer relationship management
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
References
- Rene B., 631-880-9791
- Jim Walsh, Owner 7 Eleven, 616 Union Blvd., West Islip, NY, 631-422-9381
- Donna, Manager 7-Eleven, 174 Higbie Lane, West Islip, NY, 631-661-9309
Excellent Customer Service Award
Awarded Excellent Customer Service in 2020 by the Market Leader
Languages
Urdu
Native or Bilingual
Hindi
Limited Working
English
Full Professional
Timeline
General Manager
Speedway Gas Station
10.2018 - Current
Manager
Dollar Tree Stores
12.2016 - 10.2018
Cashier Supervisor
7 Eleven Store
10.2013 - 12.2016
Cashier
7 ELEVEN
09.2013 - 10.2013
Medical HR Supervisor
PIA AIRPORT MEDICAL CENTER
07.2007 - 06.2013
Supervisor
Duty Free Store
01.2006 - 01.2007
Customer Service Representative
Ufone Customer Service
01.2005 - 01.2006
Sales Associate
McDonald's
01.2004 - 01.2005
BACHELORS OF COMMERCE -
KARACHI UNIVERSITY
DEGREE IN PRE-ENGINEERING -
GOVERNMENT COLLEGE FOR MEN
MBA - DEGREE IN PROGRESS
DADABHOUY INSTITUTE OF HIGHER EDUCATION
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