Nishani Kohilawaththa
Hazlet,NJ
Summary
Qualified Office administrator with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Office Manager
Ruwan Construction
08.2022 - 02.2025
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.,
Front Desk Receptionist
Holmdel Montessori
04.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Director of Operations
Discovery World Learning Center
03.2005 - 12.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Mentored and coached team members to foster productive and engaging work environment.
- Defined, implemented, and revised operational policies and guidelines.
Customer Service Representative
Reace LLC
01.2000 - 02.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Skill Up New Jersey
Online Associate of Arts - Interdisciplinary Studies
SUNY Empire State College
Saratoga Springs, NY01-2022
Bachelor of Arts - Interdisciplinary Studies
City University of New Jersey
Jersey City, NJ06-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Administrative support
- Scheduling and calendar management
- Customer relations
Drivers License
Good driving record
Timeline
Office Manager
Ruwan Construction
08.2022 - 02.2025
Front Desk Receptionist
Holmdel Montessori
04.2018 - 03.2020
Director of Operations
Discovery World Learning Center
03.2005 - 12.2015
Customer Service Representative
Reace LLC
01.2000 - 02.2005
Skill Up New Jersey
Associate of Arts - Interdisciplinary Studies
SUNY Empire State College
Bachelor of Arts - Interdisciplinary Studies
City University of New Jersey
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