Summary
Overview
Work History
Education
Skills
Personal Details
Certification
Timeline
GeneralManager

Nishank Gupta

Uniontown,PA

Summary

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager

Super8 by Wyndham
10.2024 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.

Deputy Director - Training

Spectracore Technologies Pvt. Ltd.
03.2020 - 02.2024
  • Contributed in Learning & Talent Development partnering with Clients, Business Leaders, communication at all levels right from entry level to C-Suite level; liaised with the HRBPs, Team Managers, Talent Acquisition and Organizational Development
  • Built Learning & Development (L&D) framework to drive performance, capability and created a talent pipeline in the organization; implemented company’s comprehensive training plans
  • Developed and administered employee training programs, ensured alignment with organizational goals and effectiveness through regular reviews.
  • Conducted thorough assessments of training needs, collaborated with managers to address skill gaps, and maintained the effectiveness of learning initiatives, including random process hygiene checks.
  • Performed TNA/TNI and training effectiveness check in partnership with retailers; facilitated Train the Trainer; Leadership Development, Behavioral and Professional Development Training, Training Lead Community
  • Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
  • Conducted monthly new employee orientation programs; reviewed job descriptions and interviewing employees for an accurate picture of competencies
  • Implemented and upheld essential protocols, while diligently managing ISO documents within the team.

Community Support - Training Specialist

Airbnb India
10.2017 - 03.2020
  • Orchestrated effective training programs by collaborating with Operations, Quality, HR, and support functions. Coordinated training calendars, infrastructure, and content delivery for optimal efficiency. Ensured high-quality training aligned with identified needs and managed day-to-day logistical operations.
  • Provided targeted coaching and feedback, fostering trainee success. Monitored and assessed trainee engagement and performance, offering actionable insights to enhance effectiveness. Led end-to-end management of New Hire and Refresher training programs, including regional and global projects in collaboration with stakeholders.
  • Key Result Areas:
  • Enhanced employee performance by developing and implementing comprehensive training programs.

ESL Trainer

Lingua Franca
10.2016 - 09.2017
  • Delivered thorough spoken English training encompassing grammar, pronunciation, accent neutralization, fluency, vocal dynamics, and comprehension. Updated grammar and phonology modules to cover key topics effectively. Coordinated with vendors for timely resource provision. Ensured high-quality training aligned with student needs and incorporated feedback.

Training Manager

Lifestyle Gulf- The Landmark Group
08.2014 - 09.2016

Lead Voice & Accent Trainer

Concentrix Pvt. Ltd. (Formerly: IBM)
05.2010 - 05.2014

ESL Trainer

Lorato Public School - Fbd
07.2005 - 02.2010

Education

B.Com. -

College Kanpur University CSJM - D.N.
India
01.2002

Skills

  • Train The Trainer - IBM
  • Leadership Development Program For IBM Future Leaders
  • TTT (Communication & Soft Skills)
  • TTT (Voice & Accent)
  • TESOL Certified
  • Leadership and team building
  • Problem resolution
  • Team player
  • Training and coaching
  • Customer relations

Personal Details

English & Hindi

Certification

  • Advancing Your Skills As an L&D Professional
  • Creating a Culture of Learning (2020)
  • Diversity, Inclusion, and Belonging
  • Project Management Skills for Leaders
  • Instructional Design: Adult Learners
  • Communicating about Culturally Sensitive Issues
  • Learning Management Systems (LMS) Quick Start


Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsWork from home optionTeam Building / Company Retreats

Timeline

General Manager

Super8 by Wyndham
10.2024 - Current

Deputy Director - Training

Spectracore Technologies Pvt. Ltd.
03.2020 - 02.2024

Community Support - Training Specialist

Airbnb India
10.2017 - 03.2020

ESL Trainer

Lingua Franca
10.2016 - 09.2017

Training Manager

Lifestyle Gulf- The Landmark Group
08.2014 - 09.2016

Lead Voice & Accent Trainer

Concentrix Pvt. Ltd. (Formerly: IBM)
05.2010 - 05.2014

ESL Trainer

Lorato Public School - Fbd
07.2005 - 02.2010

B.Com. -

College Kanpur University CSJM - D.N.

Similar Profiles

CREATE PROFILE