Amritpreet Kaur
Brampton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative- Costco & Disputes
CIBC
12.2023 - 06.2024
- Engaged in active listening to effectively resolve customer issues while promptly escalating significant concerns to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased customer loyalty and repeat business.
Credit Cards Advisor
Royal Bank Of Canada
05.2021 - 07.2023
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Handled customer inquiries and suggestions courteously and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Administrative Assistant
Charger Logistics
09.2020 - 04.2021
- Executed record filing system to improve document organization and management.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Associate
Concentrix
09.2019 - 08.2020
- Provided basic technical support for clients on wide range of company products.Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Entered customer interaction details in software to track requests, document problems and record solutions offered.
Customer Service Officer, Operations Department
AU Small Finance Bank
03.2019 - 08.2019
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Counted cash drawers and deposits, checked supplies and completed any other required tasks.
- Performed data entry with computer software to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Administrative Assistant
DIPS Chain Of Institutions
10.2016 - 07.2018
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Created PowerPoint presentations for business development purposes.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stocks.
Customer Service Officer, Operations Department
Axis Bank Ltd.
12.2015 - 08.2016
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Performed data entry with banking software to record call notes, suggestions and questions.
- Provided basic technical support for clients on wide range of company products.
- Educated customers on promotions to enhance sales.
Education
Master Of Technology - System Software
Chandigarh Engineering College
2014
Bachelor Of Technology - Computer Science
Chandigarh Engineering College
2012
Senior Secondary - Non-Medical
SGGS Collegiate Public School
2008
Skills
- Multitasking abilities
- Relationship-Building
- Customer Engagement
- Verbal and written communication
- Banking Software
- Cash Handling
- Timelines
- Dependable and Responsible
Timeline
Customer Service Representative- Costco & Disputes
CIBC
12.2023 - 06.2024
Credit Cards Advisor
Royal Bank Of Canada
05.2021 - 07.2023
Administrative Assistant
Charger Logistics
09.2020 - 04.2021
Customer Service Associate
Concentrix
09.2019 - 08.2020
Customer Service Officer, Operations Department
AU Small Finance Bank
03.2019 - 08.2019
Administrative Assistant
DIPS Chain Of Institutions
10.2016 - 07.2018
Customer Service Officer, Operations Department
Axis Bank Ltd.
12.2015 - 08.2016
Master Of Technology - System Software
Chandigarh Engineering College
Bachelor Of Technology - Computer Science
Chandigarh Engineering College
Senior Secondary - Non-Medical
SGGS Collegiate Public School