Nisha Patel
The Colony,Texas
Summary
Proficient multilingual professional in residential mortgage loan service and real estate industry. Proficient with audit reviews, project management and quality control. 4+ years of experience as a leader, assisting with sales and compliance production. Dedicated Executive committed to accepting and addressing challenges by embracing change and implementing improvements. Proven history of developing strategic initiatives, providing project management and offering results-focused interactions to foster growth. Adept at monitoring actions plans and initiatives to ensure alignment with corporate objectives. Offering 15 years of expertise in the mortgage industry settings to fulfill a Assistant Vice President role.
Overview
16
16
years of professional experience
Work History
Assistant Vice President
Fay Servicing LLC
Farmers Branch, TX
05.2023 - Current
- Conducted regular staff meetings to discuss progress on projects and initiatives.
- Identified areas for improvement within the organization and developed strategies for addressing them.
- Collaborated with upper management to create long-term business plans.
- Monitored departmental performance metrics to ensure objectives were met or exceeded.
- Provided guidance, support and direction to subordinates in order to achieve organizational goals.
- Ensured compliance with established policies, procedures and regulations.
- Coordinated activities between departments to maximize efficiency of resources.
- Prepared reports outlining progress on projects, budgets, staffing needs.
- Worked closely with other executive team members on strategic planning initiatives.
- Evaluated existing processes for effectiveness and recommended improvements when necessary.
- Managed vendor contracts ensuring all terms were fulfilled in a timely manner.
- Served as a liaison between the organization and external partners and vendors.
- Mitigated business risks through frequent threat assessments and proactive action plans.
Manager, Final Docs Post Closing
Fairway Independent Mortgage Corporation
Carrollton, TX
10.2019 - 05.2023
- Leading a successfully assembled team of 20+ professional individuals in a team environment
- Collaborating with high priority investors to ensure deliverables are adhered to within the investors SLA
- Collaborate and partner with internal/external stakeholders for overall success of the department
- Review daily SLA reports to identify efficiencies and decrease late delivery fees
- Improve and streamline processes within the department by collaborating with leadership
- Identify and automate workflow process for enhanced production and cost efficiency
- Review and update department policy and procedures
- Conduct monthly 1:1 with direct employees
- Weekly team meetings and sub-department meetings to discuss aged loans and escalations
- Provide coaching, training to individual team members and in a team setting
- Empowering and building a professional path for success for all team members
- Provide leadership team with feedback and professional opinions for escalations and next steps.
Team Lead, Purchase Clearing Post Closing
Fairway Independent Mortgage Corporation
Carrollton, TX
10.2019 - 11.2020
- Collaborated with leadership to ensure suspended loans are cured and prepared for timely purchase
- Utilized mortgage knowledge to review escalated files, provide guidance to the team on complex loans and rebuttals
- Performed Biweekly pipeline meetings with the team to provide assistance, coaching and feedback for best practices
- Managed daily review of investor pipelines to ensure all loans meet SLA
- Communicated with internal and external partners to mitigate loss.
Team Lead – Document Administration
Nationstar Mortgage DBA Mr. Cooper
Irving, TX
07.2018 - 10.2019
- Identified departmental process issues and collaborate with leaders to stand up solutions
- Implemented new processes to mitigate loss
- Drafted and maintain departmental procedures
- Trained staff on policy and procedures to ensure compliance
- Prepared weekly production, risk control and data validation reports for senior management
- Worked closely with audit and internal legal to ensure controls are in place and mitigate risk
- Partnered with the Short Sale team to implement a process flow for claims and research to reduce curtailments
- Created reporting for our Short Sale partners for visibility of research items at the loan level.
Senior Associate – Document Administration
Nationstar Mortgage DBA Mr. Cooper
Irving, TX
10.2016 - 07.2018
- Restructured departmental policy and procedures for internal/external partners
- Provided status to management on exception workflow
- Conducted internal departmental audits
- Provided training and workflow management review for internal/external partners, reducing the high volume of county rejects for lien release
- Resident subject matter expert for Lien Release and escalations received by management
- Positive and Negative testing on new software, servicing systems and platforms
- Developed, implemented Policy & Procedures and processes for high profile portfolios to ensure county, investor requirements, guideline and SLAS are met
- Identified 'breaks' in lien release process due to system limitations and procedural errors thus reducing rejection rate from 8.8% to 3.88% overall, and less than 2% for high profile investors.
Document Administration I – Document Administration
Nationstar Mortgage DBA Mr. Cooper
Irving, TX
03.2015 - 10.2016
- Prepared title searches, executed documents, release of liens, mobile home releases and research for chain of title and mortgages
- Implemented new processes for lien releases
- Restructured the data entry process which increased the turn time and decreased risk
- Oversight for vendor management issues
- Resolved county recording rejects
- Handled escalated lien releases assigned by management, by conducting research, utilizing various systems, applications and county website database
- Lead point of contact for testing system and process improvement projects
- Reconciled internal audit documents for Document Administration Department.
Short Sales Specialist
Green Tree
Irving, TX
01.2013 - 01.2015
Team Lead Management
JP Morgan Chase
Lewisville, TX
01.2011 - 01.2013
Lead, Short Sale, and Underwriter Default
Citigroup
Irving, TX
01.2008 - 01.2011
Education
Brookhaven College
Skills
- Management
- Strategic Planning and Leadership
- Workflow Design
- Portfolio Management
- Productivity/Efficiency Improvements
- Recruiting
- Sales Negotiations
- Regulatory/Auditory Compliance
- Client Retention
- Project Coordination
- Microsoft Products
- MSP
- SharePoint
- Filenet
- Servicing systems
- Research Databases
- Third party vendor systems
- Mortgage Electronic Registration System
- Outlook
- Encompass
- Simplifile
- Recruiting and Hiring
- Hiring and Coaching
- Policy Compliance
- Issue Resolution Skills
- Risk Management
- Staff Management
- Organizational Development
- Operations Management
Timeline
Assistant Vice President
Fay Servicing LLC
05.2023 - Current
Manager, Final Docs Post Closing
Fairway Independent Mortgage Corporation
10.2019 - 05.2023
Team Lead, Purchase Clearing Post Closing
Fairway Independent Mortgage Corporation
10.2019 - 11.2020
Team Lead – Document Administration
Nationstar Mortgage DBA Mr. Cooper
07.2018 - 10.2019
Senior Associate – Document Administration
Nationstar Mortgage DBA Mr. Cooper
10.2016 - 07.2018
Document Administration I – Document Administration
Nationstar Mortgage DBA Mr. Cooper
03.2015 - 10.2016
Short Sales Specialist
Green Tree
01.2013 - 01.2015
Team Lead Management
JP Morgan Chase
01.2011 - 01.2013
Lead, Short Sale, and Underwriter Default
Citigroup
01.2008 - 01.2011
Brookhaven College
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