NI'SHARA LUCKEY

• Assisted team with operational policies and procedures to drive services.
• Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
• Developed and maintained extensive network of community contacts, resulting in increased visibility.

• Increased lease renewals by building strong relationships with tenants and acting as a liaison between management staff and tenants by addressing their concerns promptly.
• Streamlined the leasing process for prospective residents, resulting in higher conversion rates.
• Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.

• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
• Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.

• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.

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• Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
• Improved customer satisfaction ratings by providing prompt, empathetic support to clients facing issues.
• Collaborated with cross-functional teams to identify root causes of escalated issues and implement long-term solutions.