Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NISHATA ELLINGTON

Monroe,GA

Summary

Former Scheduling Associate with 5+ years of experience in telephone customer service, including scheduling appointments, typing dispositions, sales, and customer care. An effective leader with proven organization, energetic, self-motivated, detail oriented, team work, time management, positive attitude, problem solving, friendly customer service, and strong written and verbal communication skills. Capable of helping the business grow through value-based conversations and remarkable customer service in a fast-paced environment. Aiming to apply customer service expertise and experience to fill this position at your company.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Insurance Sales Specialist

American Family Insurance
07.2022 - Current
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.

Scheduling Associate

Concierge Contact Center
12.2021 - 07.2022
  • Successfully reached Level 3 calling out of Level 1- 4 calling in a fast paced work environment
  • Delivered effective customer service and administrative support in a busy dental practice, handled a customer intake of 100+ patients daily
  • Confirmed appointments, scheduled appointments, rescheduled and cancel appointments, called the doctors, texted or emailed them for emergency needs
  • Typed up disposition for every call that came through even if it was a hang up call unless the script for that doctor said not to do so
  • Remained courteous and calm, even during moments of customer dissatisfaction.

Lead Development Representative

Telenet Marketing Solutions
08.2021 - 12.2021
  • Engaged decision makers in a conversation to uncover current business environment needs
  • Navigated to the correct decision maker through inquiries with gateways, work colleagues, and other resources
  • Recognized buying signals and coordinated sales and prospected meetings
  • Enter information captured during a phone conversation into multi-relational databases and/or Sales CRM system
  • Composed summary statements and/or email communication conveying the specifics around sales opportunities and prospect conversations.

CNA- Rehab Tech

The Oaks Of Athens (Pruitt Health)
01.2019 - 02.2021


  • Assisted 15+ patients each shift with daily living activities, ensuring they were on time for all meals and activities.
  • Helped residents with daily hygiene, including bathing; grooming; turned and repositioned to minimized rashes, sores, and soiling.
  • Checked residents vital signs, such as temperature and blood-pressure as directed by medical or nursing staff.
  • Assisted Physical and Occupational Therapist with exercises as needed, set their daily schedules, and documented when residents refused therapy.
  • Attended morning meetings concerning the patients, prepped for therapy sessions, scheduled, other administrative tasks.

CNA (2009-2014)

Park Place Nursing And Rehabilitation
10.2009 - 12.2018
  • Assisted 10+ residents each shift with daily living activities, ensuring they were on time for all meals and activities
  • Helped residents with daily hygiene, including bathing; grooming; turned and repositioned and minimized rashes, sores, and soiling
  • Checked residents vital signs, such as temperature and blood-pressure as directed by medical or nursing staff
  • Transferred patients using Hoyer Lifts as needed, ensured patient safety and comfort
  • Promptly communicated any significant changes in resident’s behavior or condition to supervisor.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Nutrition Aide (2014-2018)

Park Place Nursing And Rehabilitation
  • Promoted to nutrition aid to deliver food to 80+ residents’ rooms in the hospital and checked on how well the residents were eating.
  • Documented patients breakfast, lunch, dinner, and snacks on the computer daily.
  • Made alternatives meals such as sandwiches, crackers, and milkshakes to help patients meet their daily nutrition goals.
  • Handled 100+ calls daily, duties concerning family members, doctors returning calls or calling the charge nurses, and staff calling out or calling in late.
  • Greeted family members, pulled charts for the doctors, called to set up x-rays needed for patients, and answered called lights.

Education

GED -

Athens Technical College

Skills

  • Email
  • Excellent Typing Skills (WMP 50)
  • Microsoft Excel
  • Microsoft Word
  • OSHA & HIPAA Compliance
  • Patient Care
  • PowerPoint
  • Scheduling
  • Web and Tech Savy
  • Customer Service
  • Insurance
  • Quotes and sales

Certification

  • Georgia Property and Casualty License
  • Notary Public

Timeline

Insurance Sales Specialist

American Family Insurance
07.2022 - Current

Scheduling Associate

Concierge Contact Center
12.2021 - 07.2022

Lead Development Representative

Telenet Marketing Solutions
08.2021 - 12.2021

CNA- Rehab Tech

The Oaks Of Athens (Pruitt Health)
01.2019 - 02.2021

CNA (2009-2014)

Park Place Nursing And Rehabilitation
10.2009 - 12.2018

Nutrition Aide (2014-2018)

Park Place Nursing And Rehabilitation

GED -

Athens Technical College

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NISHATA ELLINGTON