Summary
Overview
Work History
Skills
References
Timeline
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Shawn Morris

Shawn Morris

Atlanta,GA

Summary

Energetic Tour Operator with strong teamwork skills. Determined and responsible with commitment to improving organizational efficiency and engaging guests through dynamic storytelling. History includes facilitating diverse tours.

Overview

10
10
years of professional experience

Work History

Director of Tour Operations

NX5 Theatrical LLC
Remote, USA
10.2023 - Current
  • Analyzed financial data from past tours to identify areas of improvement for future tours.
  • Collaborated with location scouts and Production Manager to coordinate new venue bookings, ensuring physical suitability for events.
  • Oversaw the entire contract negotiation process with Producers for venue rental, ensuring successful deposit payments and effective implementation of signage internally and externally.
  • Managed recruitment, training, and supervision of venue staff including Front of House Managers and ushers, security, cleaners, etc to ensure optimal performance during events.
  • Facilitated weekly Venue Operations meetings to discuss ongoing operations and address concerns with FOH Managers and producers.
  • Facilitated communication between production management and venue staff for seamless coordination of activities throughout various phases including pre-production, load-in, and engagement.
  • Collaborated with Fever, a Box Office partner, to create timelines for ticket sales, pricing and seating plans.
  • Enhanced sales and customer satisfaction through monitoring and evaluating marketing campaigns, collaborating with producers on website updates and managing customer support emails.
  • Managed inventory projection, ordering, and localization of Square POS systems for efficient sales operations during events.
  • Took the lead on budgeting activities during weekly budget meetings with Producers and other managers.
  • Successfully oversaw diverse administrative duties involving local state/city registrations, insurance policies, and the integration of new staff members into applicable communication and project management platforms (ASANA).
  • Implemented innovative approaches for improving efficiency in all aspects of tour operations management.
  • Established relationships with key vendors to secure competitive pricing on services needed for successful tours.

On Site Tour Coordinator

Jackson Dawson
Tour, GA
04.2023 - 10.2024
  • Managed daily operations related to the coordination of tours including scheduling activities and managing staff members assigned to each tour group.
  • Assisted Road Producer and Tour Staff in the successful delivery of all events and projects.
  • Assumed responsibility as stage manager for breakout labs and main sessions when the Road Producer was not available.
  • Delivered exceptional customer service by effectively meeting the needs and requests of internal clients and event attendees
  • Maintained contact with suppliers to ensure timely bookings and confirmations of services provided during tours.
  • Collaborated with vendors to convey essential requirements and guarantee team's needs were met
  • Compiled data on customer demographics, preferences, trends and feedback into comprehensive reports used by management team.
  • Assisting in the determination and maintenance of various metrics and measurements required for reporting such as contracts, budgets, company event schedule, client surveys, and meeting spend.
  • Guided and supported colleagues in their work responsibilities while fostering a collaborative environment

Staff Site Manager

Thunderchild
Atlanta, GA
10.2022 - 02.2023
  • Accountable for overseeing daily operations of a large and diverse team consisting of 105 members. Managed a complex immersive site with multiple areas and roles for staff during a 5-month tour stop.
  • Established and executed talent acquisition strategies, streamlining recruitment processes, employee onboarding and retention.
  • Developed efficient scheduling system and streamlined payroll process through Excel/Google Sheets, QuickBooks, and Time App.
  • Facilitated smooth issue resolution and effective communication between the on-site team at Thunderchild Offices and multiple departments (Payroll, HR, Upper Management).
  • Coordinated staff activities.
  • Supervised and delegated the operations in Back of House/Merch, Retail/Customer Facing, and Interactive Front of House/Customer Facing through overseeing a team comprising 3 Assistant Managers.
  • Mentored new employees on safety protocols, processes and procedures.
  • Collaborated with Stage Management to ensure seamless transitions and consistent staffing support during periods of evolving job requirements.
  • Created a nurturing workplace environment that embraced diversity, equity, and inclusion.
  • Maintained adherence to company policies, practices, and local labor laws among staff

Skills

  • Crisis Management
  • Product Launches
  • Performance Analysis
  • Brand Promotion
  • Sales management
  • Itinerary Creation
  • Budget Development
  • Multilingual Communication
  • Travel logistics
  • Presentation Skills
  • Itinerary Planning
  • Handling payments
  • Drafting reports
  • Business Forecasting
  • Employee Development
  • Contract Administration
  • Customer Retention
  • Quality Assurance
  • Resource Allocation
  • KPI Tracking
  • Budgeting and cost control
  • Cross-cultural understanding
  • Multimillion-dollar P&L Management

References

References available upon request.

Timeline

Director of Tour Operations

NX5 Theatrical LLC
10.2023 - Current

On Site Tour Coordinator

Jackson Dawson
04.2023 - 10.2024

Staff Site Manager

Thunderchild
10.2022 - 02.2023

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Shawn Morris