Nishawn Jackson
Tucson,AZ
Summary
Polite and professional Collations Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Knowledgeable and dedicated customer service professional with extensive experience in Afni industry. Solid team player with outgoing, positive demeanor and proven skills in establishing and motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Stylist/ Assistant Manager
Great Clips, Crossroad
10.2016 - 07.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Use computers daily for various application, such as database management and word processing
- Perform daily outbound and inbound call to customers
- Monitored cash intake and deposit records
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Offered exceptional service and support to walk-in and scheduled customers.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Personal Vehicle Driver
UPS
11.2022 - 01.2023
- Attention to details
- Fast response to unexpected situations, and communications
- Follow routes and time schedule
- Deliver wide variety of items to different addresses and through different routes
- Followed supervisor instructions to complete tasks on time.
- Performed manual labor and random jobs to help teams accomplish goals.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
CNA
Independent First
03.2009 - 10.2017
- Mobility support, assisting with maintaining personal hygiene
- Housekeeping duties
- Traveling with clients for important events and making appointments for client
- Support for client's emotional well-being and following safeguarding procedures
- Providing companionship
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Setting appointments and acknowledgement of all patients medications
- Communicating with doctors and nurses if needed
Cashier/ Membership Sells Rep
Sam's Club
01.2015 - 10.2015
- Handles all member problems and complaints with professionalism and courtesy
- Listen, identity, and recommend products and services to help meet members needs
- Handle incoming phone calls from members and other departments to research errors and member issues
- Processes return transactions
- Register sales on cash register by scanning items, itemizing and totaling customer purchases
- Provide positive customer experience with fair, friendly, and courteous service
- Inbound and Outbound calls daily
- Uphold great customer service daily
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Education
Master Cosmetology And Barber - Cosmetology Education
Paul Mitchell Beauty School
Pewaukee, WI06.2014
High School Diploma -
Rufus King High School
Milwaukee, WI05.2010
Skills
- Strong communication and negotiation skills
- Active listening and empathy
- Performance management and goal attainment
- Customer-centric mindset
- Collaborative team player
- Adaptability and quick learning
- Problem-solving abilities
- Time management and organization
- Customer Experience Management
- Information Updates
Timeline
Personal Vehicle Driver
UPS
11.2022 - 01.2023
Stylist/ Assistant Manager
Great Clips, Crossroad
10.2016 - 07.2023
Cashier/ Membership Sells Rep
Sam's Club
01.2015 - 10.2015
CNA
Independent First
03.2009 - 10.2017
Master Cosmetology And Barber - Cosmetology Education
Paul Mitchell Beauty School
High School Diploma -
Rufus King High School
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