Nishedh Adhikari
Denver,CO
Summary
Highly organized and proactive Virtual Assistant with 5+ years of experience supporting business operations, client communication, and administrative workflows in fast-paced environments. Skilled in managing inboxes, calendars, CRM systems, invoicing, and process creation. Known for strong attention to detail, independent execution, and ability to take ownership of tasks from start to finish while keeping projects accurate, organized, and on track.
Overview
6
6
years of professional experience
Work History
Operations & Virtual Support Specialist
Catapult Solutions Group Inc.
03.2024 - 03.2026
- Manage executive email inbox, respond to client inquiries, and ensure timely follow-ups
- Handle calendar management, scheduling, and coordination of meetings
- Create daily task lists and track priorities to keep operations organized
- Maintain CRM data, perform cleanup, and ensure accuracy of records
- Assist with invoicing, documentation, and tracking deliverables
- Work independently to manage tasks and proactively resolve issues
- Identify process gaps and implement improvements to streamline workflows
CRM & Administrative Coordinator
OrbisIQ Inc.
01.2023 - 03.2024
- Managed CRM (Dynamics 365) including data entry, updates, and workflow tracking
- Handled client communications, appointment scheduling, and follow-ups
- Sent proposals, invoices, and ensured timely client responses
- Automated workflows using Power Automate to reduce manual effort
- Documented processes and created SOPs for internal use
- Coordinated tasks across teams and ensured timely project completion
- Maintained strong client relationships through clear and professional communication
Client Support & Project Coordinator
Insight Global
06.2022 - 12.2023
- Managed high-volume inbox and responded to client communications efficiently
- Scheduled meetings, coordinated calendars, and tracked action items
- Took meeting notes and converted them into actionable tasks
- Maintained project trackers and ensured deadlines were met
- Assisted in SOP creation and process documentation
- Proactively followed up with clients and internal teams
- Worked independently in a fast-paced consulting environment
- Contract Role
Administrative & Operations Assistant
Aerotek
05.2020 - 04.2022
- Managed scheduling, documentation, and internal communications
- Assisted with invoicing, receipts, and financial record tracking
- Maintained organized records and ensured data accuracy
- Supported team operations through administrative coordination
- Handled client inquiries and ensured timely resolution
- Improved workflow organization and task tracking systems
- Contract Role
Education
Master of Business Administration -
Ashland University
Bachelor of Business Administration -
University of North Texas
Skills
- Email & Client Communication
- Calendar & Appointment Scheduling
- CRM Management
- Dynamics 365
- Salesforce
- HubSpot
- Invoicing & Documentation
- SOP Creation & Process Improvement
- Task & Project Coordination
- Data Entry & Quality Auditing
- Customer Support & Follow-ups
- Administrative & Virtual Support
- Google Workspace
- Gmail
- Calendar
- Docs
- Sheets
- Microsoft Outlook
- Slack
- Trello
- ClickUp
- QuickBooks
- Canva
- ChatGPT
- Power Automate
- Excel
Accomplishments
- Reduced email response time by 30% through proactive inbox management
- Improved CRM data accuracy by 20% via structured cleanup and validation
- Streamlined scheduling and task tracking, improving workflow efficiency
- Developed SOPs that enhanced consistency and reduced operational delays
- Identified workflow gaps and implemented solutions to improve productivity
Projects
CRM Process Optimization Project, Analyzed workflows and identified inefficiencies in communication and task tracking. Standardized CRM usage and improved data consistency. Created SOPs to streamline processes and reduce delays. Improved visibility and coordination across teams.
Languages
- Spanish
- English, Fluent
- Spanish, Basic – Conversational / Learning
Timeline
Operations & Virtual Support Specialist
Catapult Solutions Group Inc.
03.2024 - 03.2026
CRM & Administrative Coordinator
OrbisIQ Inc.
01.2023 - 03.2024
Client Support & Project Coordinator
Insight Global
06.2022 - 12.2023
Administrative & Operations Assistant
Aerotek
05.2020 - 04.2022
Master of Business Administration -
Ashland University
Bachelor of Business Administration -
University of North Texas