Nishell Robinson
San Antonio,TX
Summary
Dynamic leader with a proven track record at Comerica Bank, adept in market share growth and sales leadership. Excelled in enhancing customer experience and banking operations, achieving significant team and financial milestones. Skilled in Microsoft Office and sales coaching, consistently surpassing goals through strategic planning and team development.
Overview
31
31
years of professional experience
Work History
Banking Center Manager
Comerica Bank formally Sterling Bank
San Antonio, USA
07.2007 - Current
- Manages the growth and profitability of the banking center.
- Leads recruiting, hiring, training, counseling, discipline, and evaluation of operations staff.
- Solicits, develops, maintains, and expands personal and business banking relationships with prospective and existing customers through the sale of loan products, deposit accounts, and other banking products and services.
- Reviews fixed assets associated with the Banking Center.
- Reviews and monitors accounts to assist and manage risk according to established guidelines.
- Reviews plans, documentation, and reports for annual and multi-year planning for the banking center.
- Manages the banking center’s budget, reports budget variances.
- Reviews, recommends, and/or approves all banking center expenditures according to established accounting policies and procedures.
- Tracked metrics to maintain current understanding of center operations.
- Maintained up-to-date knowledge of industry developments and best practices.
- Developed and led performance-oriented team dedicated to accomplishing sales and service objectives.
- Identified areas of improvement in bank operations and developed action plans to address them.
- Developed and implemented strategies to increase customer satisfaction and retention rates.
- Provided guidance on banking products such as savings accounts, loans, investments.
- Worked with other department leaders to promote services and deliver seamless banking experience.
Banking Center Assistant Manager
Sterling Bank
San Antonio, USA
02.2006 - 06.2007
- Manages banking center operations, including workflow, schedules, customer profiles, production pipeline, and other efforts related to sales support within the assigned area of responsibility.
- Supervises assigned staff, and participates in hiring, training, counseling, discipline, and evaluation of assigned staff.
- Provides leadership and support to staff.
- Provides learning opportunities to assigned staff; works to schedule training appropriate to the level of development.
- Solicits, develops, maintains, and expands personal and business banking relationships with prospective and existing customers through the sale of loan products, deposit accounts, and other banking products and services.
- Cross-sells and refers to bank products and services.
- Works in partnership with commercial lending, other banking centers, and Central Department staff.
- Provides backup to the work group as needed.
- Performs other related duties as assigned.
- In conjunction with the BCM, monitors the banking center’s performance and productivity to ensure a contribution to the bank’s profitability.
- Ensures that documents handled in the banking center comply with Sterling Bank's and audit policies and procedures.
- Communicated with stockholders or other investors to provide information or raise capital.
- Participated in local networking events to promote business development opportunities.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Provided guidance on best practices for risk management within the branch.
Senior Financial Services Manager
Sterling Bank
San Antonio, USA
09.2002 - 01.2006
- Sells bank products and services to new and existing customers.
- Develops and grows a book of business through prescribed methods and follow-up.
- Develops relationships using prescribed methods of financial interviews and follow-ups.
- Refers qualified leads to profit centers.
- Provides excellent customer service to existing deposit and loan account holders by responding to customer inquiries and providing services, including stop payments, ordering checks, closing accounts, safe deposit boxes, etc.
- Obtain complete and accurate account documentation.
- Provides notary services as necessary.
- Assists customers with entry and departure to safe deposit boxes.
- Interviewed, hired, coached and motivated banking staff.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Attracted, recruited and retained financial sales and operations teams.
- Identified solutions for clients based on financial goals and needs.
- Conducted regular reviews of existing portfolios to ensure they remain in line with clients' goals.
- Maintained strict compliance with all regulatory and ethical standards in financial advisory services.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
Customer Service Teller
Sterling Bank
San Antonio, USA
11.1996 - 08.2002
- Processes checks and cash for deposit or withdrawal, according to established guidelines.
- Processes business and personal transactions, change orders, TT&L payments, night depository, and cash advances.
- Processes payments for loans according to established guidelines.
- Sells cashier's checks, savings bonds, money orders, traveler's checks, and/or other negotiable instruments.
- Processes mail deposits.
- Balances all cash on hand, including but not limited to ATMs, TCD machines, and vaults.
- Refers customers to relationship bankers for bank products and services using prescribed methods and follow-up.
- Performs opening and/or closing duties as requested or assigned.
- Transmitted orders to supply cash to meet daily needs.
- Leveraged customer service and sales abilities to consistently meet performance goals.
Teller Trainer
Bank Of America
San Antonio, USA
01.1994 - 12.1996
- Maintained cash volume in the vault and ATM.
- Balanced the ATM, cash drawer, and the vault.
- Sold and redeemed Savings Bonds.
- Monitored and processed Currency Transaction Reports (CTRs).
- Trained new tellers.
- Provided excellent customer service.
Education
BAS - Applied Science w/spec in Social Science Studies
Wayland Baptist University
San Antonio, TX08.2014
Managers Supervisory Skills Certification -
06.2008
Skills
- Computer experience
- Microsoft Office
- Sales coaching
- Market share growth
- Banking operations
- Sales leadership
- Customer experience management
- Audit preparation
- Goal setting
- Account management
- Team coaching
References
References are available on request.
Timeline
Banking Center Manager
Comerica Bank formally Sterling Bank
07.2007 - Current
Banking Center Assistant Manager
Sterling Bank
02.2006 - 06.2007
Senior Financial Services Manager
Sterling Bank
09.2002 - 01.2006
Customer Service Teller
Sterling Bank
11.1996 - 08.2002
Teller Trainer
Bank Of America
01.1994 - 12.1996
BAS - Applied Science w/spec in Social Science Studies
Wayland Baptist University
Managers Supervisory Skills Certification -
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