Nishi Kohli

The Senior Client Services Coordinator identifies, defines, and analyzes information from member
hospitals in support of the benchmark reporting and performance improvement/quality management
objectives. Assists client hospitals in the analysis of their data to monitor clinical activities. Maintains
strong relationships designed to retain member hospitals, increase engagement, and high degree of
client satisfaction.

• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
• Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Analyzed data to identify root causes of problems and recommend corrective actions.

· Responsible for monitoring, submitting, processing and reviewing output of perinatal data for member hospitals of NPIC

· Involved in resolving data queries

· Collaborating with team for report writing and reviewing

· Works in close liaison with member hospitals

· Assisted in Project coordinator for AIM (The Alliance for Innovation for Maternal Health) and EMR project.

• Served as a point-of-contact for external partners and clients, addressing inquiries or concerns related to data-sharing agreements and protocols.
• Streamlined data collection processes for enhanced efficiency in gathering and organizing information.
• Developed comprehensive documentation to facilitate a seamless transfer of knowledge among team members and stakeholders.

• Research support for state utilization and capacity study
• Assisted Public Health Informatics Coordinator on Meaningful Use processes.

• Checked and identified errors on medical forms to improve quality gaps in patient care
• Identified quality gaps in departments (ER & Surgical Recovery) using standardized checklists
• Developed database documenting provider information on specialists in MA and RI.

• Assisted in hospital conversions follow-up process in state of RI
• Conducted research on conversion acts in neighboring states and prepared for next conversion
• Participated in court hearings on hospitals under conversion and post conversion.

• Coordinated and raised funds for women and children welfare programs in India through outreach to centers of influence among the Indian community
• Organized public and private diplomatic events for People of Indian Origin in the tristate area.

• Identified, coordinated and scheduled volunteer work positions for UT Family spouses.

• Networked with VOs/NGOs at the grassroots level, corporate bodies and Indian government
• Targeted corporate sector organizations to sponsor sustainable development projects
• Designed presentations, questionnaires and team-building activities during leadership sessions.

• Coordinated national and international sessions on leadership in environment and development
• Developed and maintained CREED web pages.