Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Nishiraj Singh Chouhan

Garland,TX

Summary

Dynamic and motivated professional with 7 years of Hospitality Experience, a proven record of generating positive results and building relationships, managing from concept to completion, designing strategies and coaching individuals to success. Skilled in building cross functional teams, demonstrating exceptional communication skills and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.

Overview

7
7
years of professional experience

Work History

General Manager

Quality Inn Hotel
Jessup, MD
05.2018 - 04.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

General Manager

Country Inn & Suites By Radisson
Upper Marlboro, MD
05.2017 - 05.2018
  • Radisson hotels & choice hotels, Work with all staff to manage all sales activities of the property and meet revenue objectives
  • Activities include setting goals, completing competitive surveys, taking reservations and compiling reports
  • Make sales calls as outlined by the Management Team
  • Identify and seek out potential business in local market
  • Maintain relationships with local companies and key people to increase hotel's visibility within the local market
  • Coordinate and implement sales and marketing activities of the property
  • Promote 100% guest satisfaction throughout property
  • Instill the 100% guest satisfaction objective to hourly associates
  • Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives
  • Recruit and Train employees in accordance with company standards
  • Motivate and direct all employees
  • Communicate all policies and procedures to entire staff
  • Manage employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc
  • Conduct coaching/counseling sessions, performance evaluations; prepare performance improvement plans, disciplinary documentation; conduct terminations
  • Ensure employee related issues are resolved in a manner consistent with company policies
  • Mentor and develop hourly employees
  • Perform duties in all aspects of hotel operations whenever needed
  • Inspect and document repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance
  • Provide other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property
  • Directly manage the hotel staff daily; supervise a total of 10 to 25 employees on the Property; responsible for the overall direction, coordination, and evaluation of this unit
  • Carry out management responsibilities in accordance with the organization's policies and applicable laws
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Assistant General Manager of Operations

CHOICE HOTELS
Clinton, MD
08.2015 - 04.2017
  • Assisted the General Manager in his day to day operations
  • Assigned duties to Head of Departments and observed performance to ensure adherence to hotel policies and established operating procedures
  • Provided training to staff and Head of Departments
  • Acted as the hotels public relations director and promoted the property within the hotel industry, local community and trade associations
  • Ensured full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
  • Built loyalty through proactive communication, setting, managing expectations and delivering solid business results
  • Assisted GM in key property issues including capital projects, customer service and refurbishment
  • Assisted General Manager in wage scale surveys and ensured employee wages were compliant to state requirements
  • Performed daily, weekly and monthly property inspections
  • Ensured property, grounds, physical plant and work areas maintained to standard.

Education

BACHELOR’S degree - Hotel management

Anand institute of management science

Skills

  • Skills & Abilities
  • Attention to detail
  • Adaptability
  • Conflict management
  • Time management
  • Effective communication
  • Emotional intelligence
  • Teamwork skills
  • Stress management
  • Problem-solving
  • Productivity & organization
  • Critical thinking
  • Microsoft Office Skills
  • Customer Service
  • Sales Tracking
  • Sales Activities
  • Finance and Accounting Oversight
  • Microsoft Excel
  • Hiring and Onboarding
  • Administrative Management
  • Financial Forecasting
  • Accounting

Timeline

General Manager

Quality Inn Hotel
05.2018 - 04.2022

General Manager

Country Inn & Suites By Radisson
05.2017 - 05.2018

Assistant General Manager of Operations

CHOICE HOTELS
08.2015 - 04.2017

BACHELOR’S degree - Hotel management

Anand institute of management science

Similar Profiles

CREATE PROFILE
Nishiraj Singh Chouhan