Nishitha Santhakumar
Boston,Massachusetts
Summary
A result-driven professional always aiming to add value and create positive impacts on products and businesses. I thrive in a high-growth environment. As a teammate,I lead with empathy.
After gaining three years of work experience, I am pursuing my masters in Financial technology in order to switch streams.
Overview
7
7
years of professional experience
Work History
Business Support Manager
LEARNSIGNAL
10.2021 - 07.2022
- As Business Support Manager, the role demanded meeting with clients and helping them pick courses of their choice and generating revenue
- Enhanced customer experience using all omnichannel offerings.
- Generated 5,00,000 GBP so far.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Negotiated contracts and closed sales with new and existing clients.
- We developed new opportunities by effectively communicating product lines to leading international corporations.
- We used Hubspot to handle current portfolios and prospective leads.
- Rendered on-demand support to senior leadership, connecting executives with appropriate management personnel to address concerns
Senior educational Counsellor
BYJU’S - The Learning App
06.2021 - 10.2021
- Worked in a Pilot program and topped it by end of the program.
- Generated 25 Lacs INR when the program was active.
- Provided personalized customer service to parents and guardians regarding the academic needs of students through phone calls, email, and live video chat.
- Analyzed reports to comply with SLAs and studied the effectiveness of the current academic system.
- Performed detailed and comprehensive evaluations of teaching and support staff.
Product Specialist
BYJU’S - The Learning App
01.2020 - 06.2021
- Being part of the User Experience team, we acted as the single point of contact between the Client and the company.
- Dealt with varied tech issues and handled all the escalations that could possibly arise.
- Working with different teams to ensure the customer’s concerns get addressed.
- Bagged the Phoenix Award and Customer Obsession of the year for being a relentless employee in the team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Operations Associate
BYJU’S - The Learning App
01.2019 - 01.2020
- Started off as an operations associate in the Fintech department under repayment and collections.
- Awarded as a Star Performer in the team consequently for five times for exceeding targets.
- Monitored the progress of a variety of projects to resolve issues that arose.
- Increased customer service success rates by quickly resolving issues
Product Consultant
PHOENIX SPORTS WEARS
01.2017 - 01.2018
- As a product consultant, I used to analyze the delivered product demonstrations, figured out prospective clients, and maintained relationships with existing clients.
- Compiled and analyzed customer data and reports to prepare for on-site engagements.
- Helped identify product gaps and opportunities to improve product position in the market.
- Maintained up-to-date knowledge of product and service changes.
Public Relations Manager
STUDIO OZHI
06.2015 - 12.2015
- Interned for 6 months.
- Freelanced at Ozhi studio as Public Relations manager.
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Defined and achieved project and overall organizational vision, strategies, and tactics.
- Wrote and edited articles, web content, advertising copy, periodicals, and publications for internal and external audiences.
- Managed internal, external and crisis communications.
Education
Master of Science - Financial Technology
University of Connecticut
Hartford, CT04.2024
Bachelor of Science - Information Technology
PSNA College of Engineering And Technology,
India05.2019
Skills
- Product Management
- Blockchain
- Statistics in Business Analytics
- Financial technology Economics & Business
- R , Python, and Tableau
- Requirement Analysis
- Product Strategy
- Customer Engagement
- Crisis Communications
- Developing Targeted Leads
- Project Management
Timeline
Business Support Manager
LEARNSIGNAL
10.2021 - 07.2022
Senior educational Counsellor
BYJU’S - The Learning App
06.2021 - 10.2021
Product Specialist
BYJU’S - The Learning App
01.2020 - 06.2021
Operations Associate
BYJU’S - The Learning App
01.2019 - 01.2020
Product Consultant
PHOENIX SPORTS WEARS
01.2017 - 01.2018
Public Relations Manager
STUDIO OZHI
06.2015 - 12.2015
Master of Science - Financial Technology
University of Connecticut
Bachelor of Science - Information Technology
PSNA College of Engineering And Technology,
Similar Profiles
Yichen ZhouYichen Zhou
Peer Leader at Global House, Boston UniversityPeer Leader at Global House, Boston University
Liam FlahertyLiam Flaherty
Analyst at Saints and CompanyAnalyst at Saints and Company
Danielle DookhranDanielle Dookhran
Financial Coordinator at Ace DentalFinancial Coordinator at Ace Dental
Sachariz Tejada FelizSachariz Tejada Feliz
Patient Liaison at Boston Children's HospitalPatient Liaison at Boston Children's Hospital
Amjad JavedAmjad Javed
Business Support Manager at Bank Al Habib LimitedBusiness Support Manager at Bank Al Habib Limited