NISHTHA DADHICH
Bellevue,WA
Summary
Motivated and results-driven professional with a Master's in Business Administration and extensive experience in project coordination, sales analysis, and data research. Seeking a challenging position that allows me to leverage my skills in customer building, business development, and market research to contribute effectively to a dynamic organisation.
Overview
5
5
years of professional experience
2017
2017
years of post-secondary education
Work History
DATA RESEARCH ANALYST
Strategy
01.2017
- Gathered and analysed data on medical representatives for informed business decision-making
- Utilised LinkedIn to find contact information for top executives and convert leads into clients
- Maintained detailed client records using Excel spreadsheets
Customer Relations Manager
The Modern Happy School
06.2020 - 10.2021
- Managed customer relations on ongoing basis to maximize customer retention.
- Optimized CRM software usage for better tracking of interactions between customers and company representatives.
- Made customers aware of current and new programs and services.
- Analyzed customer feedback data to identify trends and areas requiring improvement initiatives.
SALES ANALYST
MyGate
06.2019 - 06.2020
- Provided exceptional customer service to optimise sales centre performance and customer satisfaction
- Proactively reached out to clients to inform them about the latest company offers, resulting in lead conversion
- Managed a team and successfully increased new and pre-owned sales through effective scheduling and follow-ups
- Honoured for securing Spice Jet corporate office as a client and maintaining the CRM system (leadsquare)
- Ensured customer inquiries were resolved to maintain high levels of satisfaction
SALES REPRESENTATIVE
Commercio
08.2017 - 05.2019
- Facilitated communication between the sales team and management to implement business-driving programs
- Successfully converted leads into valuable customers through effective sales strategies
- Scheduled home evaluations, handled soft sales, and conducted post-assessment follow-ups
- Met daily targets and established strong customer relationships
- Managed after-sales service satisfaction and connected with clients regularly
- Single-handedly handled processing and follow-ups, ensuring seamless operations
Education
MASTER'S - BUSINESS ADMINISTRATION
Indira Institute of Management
BACHELOR'S - BUSINESS ADMINISTRATION
IIS University
Skills
SalesforceCom
Timeline
Customer Relations Manager
The Modern Happy School
06.2020 - 10.2021
SALES ANALYST
MyGate
06.2019 - 06.2020
SALES REPRESENTATIVE
Commercio
08.2017 - 05.2019
DATA RESEARCH ANALYST
Strategy
01.2017
BACHELOR'S - BUSINESS ADMINISTRATION
IIS University
MASTER'S - BUSINESS ADMINISTRATION
Indira Institute of Management
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