Nismarie Rodriguez
Carolina,PR
Summary
Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
14
14
years of professional experience
Work History
Spanish Teacher
Red Lion Christian Academy
Bear, DE
08.2024 - Current
- Adapted teaching methods to accommodate various learning styles of students.
- Organized materials for daily instruction in compliance with national academic standards.
- Encouraged students to use proper pronunciation when speaking Spanish by providing feedback during class discussions.
- Incorporated cultural studies into language lessons to broaden students' understanding of Spanish-speaking countries.
- Differentiated instruction for students with wide range of skill and interest levels.
Operations Supervisor
Evergreen Waste Services
New Castle, DE
04.2023 - 08.2023
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Evaluated and reported on department metrics to upper management.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Resolved customer complaints or answered customers' questions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Recruited, interviewed and selected employees to fill vacant roles.
Medical Biller and Coder
Health Shield
Wilmington, DE
04.2022 - 04.2023
- Filed and submitted insurance claims.
- Documented and filed patient data and medical records.
- Assessed medical codes on patient records for accuracy.
- Reviewed received payments for accuracy and applied to intended patient accounts.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing.
- Assigned procedure and diagnosis codes for insurance billing using kareo
Secretary
Cohens Furniture
New Castle , DE
11.2020 - 10.2021
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
Police Communications Officer
Policia Municipal Carolina Puerto Rico
Carolina , Puerto Rico
02.2013 - 12.2017
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Secretary
Senado de Puerto Rico
San Juan, Puerto Rico
01.2011 - 01.2013
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
Education
Associate of Science - MEDICAL BILLING, BUSINESS ADMINISTRATION
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR07.2022
Skills
- Schedule Management
- Verbal and Written Communication
- Professional and Courteous
- Strong Organizational Skills
- Appointment Coordination
- Microsoft Office Suite
- Multi-Line Telephone Systems
- Customer Service
- Bilingual in Spanish and English
- Classroom management
- Problem solving
- Office administration
- Appointment coordination
- Lesson planning
Timeline
Spanish Teacher
Red Lion Christian Academy
08.2024 - Current
Operations Supervisor
Evergreen Waste Services
04.2023 - 08.2023
Medical Biller and Coder
Health Shield
04.2022 - 04.2023
Secretary
Cohens Furniture
11.2020 - 10.2021
Police Communications Officer
Policia Municipal Carolina Puerto Rico
02.2013 - 12.2017
Secretary
Senado de Puerto Rico
01.2011 - 01.2013
Associate of Science - MEDICAL BILLING, BUSINESS ADMINISTRATION
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
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