Overview
Work History
Education
Skills
Languages
Timeline
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Nisreen Abufarha

Westland,MI

Overview

12
12
years of professional experience

Work History

Teller

Comerica Bank
Westland, MI
05.2022 - Current
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Educated customers about different types of banking services available at the branch.
  • Provided assistance to other tellers during peak business hours as needed.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Explained bank services, financial products and applicable fees to customers.
  • Managed the Vault, while making internal and external bank shipments.

Manager

Mrs. Fields
Flint, MI
02.2016 - 02.2020
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
  • Analyzed sales data to identify opportunities for growth.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Performed administrative tasks including payroll processing, budgeting activities.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.

Owner

Sole Proprietorship
Clio, MI
06.2012 - 01.2014
  • Performed financial analysis of operations including evaluating pricing structures, cost control measures.
  • Created a budget and tracked expenses in order to maximize profits.
  • Identified opportunities for growth within the market segment served by the store.
  • Organized promotional events such as special discounts or contests.
  • Implemented new procedures for better customer service and efficiency.
  • Hired, trained and managed sales staff to ensure customer satisfaction.
  • Maintained inventory levels by ordering merchandise from suppliers.
  • Developed marketing strategies for the store in order to increase sales.
  • Analyzed sales data to identify trends and make appropriate adjustments.

Education

High School Diploma -

Liceo Atenea De Chile
Iquique Chile
06-1993

Skills

  • Cash Handling
  • Safe and vault operation
  • Customer Relationship Building
  • Strong Work Ethic
  • Stress Tolerance
  • Excellent time management skills
  • Fraud identification
  • Exceptional customer service
  • Friendly
  • Excellent communication skills
  • Customer Service

Languages

Spanish
Professional
Arabic
Professional

Timeline

Teller

Comerica Bank
05.2022 - Current

Manager

Mrs. Fields
02.2016 - 02.2020

Owner

Sole Proprietorship
06.2012 - 01.2014

High School Diploma -

Liceo Atenea De Chile

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Nisreen Abufarha