Nisreen Abufarha
Westland,MI
Overview
12
12
years of professional experience
Work History
Teller
Comerica Bank
Westland, MI
05.2022 - Current
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Educated customers about different types of banking services available at the branch.
- Provided assistance to other tellers during peak business hours as needed.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Explained bank services, financial products and applicable fees to customers.
- Managed the Vault, while making internal and external bank shipments.
Manager
Mrs. Fields
Flint, MI
02.2016 - 02.2020
- Trained and supervised staff members in all aspects of restaurant operations.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Reviewed performance evaluations of employees on a regular basis in order to enhance their productivity levels.
- Analyzed sales data to identify opportunities for growth.
- Monitored daily financial transactions and prepared weekly reports for management review.
- Performed administrative tasks including payroll processing, budgeting activities.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
Owner
Sole Proprietorship
Clio, MI
06.2012 - 01.2014
- Performed financial analysis of operations including evaluating pricing structures, cost control measures.
- Created a budget and tracked expenses in order to maximize profits.
- Identified opportunities for growth within the market segment served by the store.
- Organized promotional events such as special discounts or contests.
- Implemented new procedures for better customer service and efficiency.
- Hired, trained and managed sales staff to ensure customer satisfaction.
- Maintained inventory levels by ordering merchandise from suppliers.
- Developed marketing strategies for the store in order to increase sales.
- Analyzed sales data to identify trends and make appropriate adjustments.
Education
High School Diploma -
Liceo Atenea De Chile
Iquique Chile06-1993
Skills
- Cash Handling
- Safe and vault operation
- Customer Relationship Building
- Strong Work Ethic
- Stress Tolerance
- Excellent time management skills
- Fraud identification
- Exceptional customer service
- Friendly
- Excellent communication skills
- Customer Service
Languages
Spanish
Professional
Arabic
Professional
Timeline
Teller
Comerica Bank
05.2022 - Current
Manager
Mrs. Fields
02.2016 - 02.2020
Owner
Sole Proprietorship
06.2012 - 01.2014
High School Diploma -
Liceo Atenea De Chile