Summary
Overview
Work History
Education
Skills
Timeline
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Nisreen Mohammed

Vancouver,WA

Summary

Motivated Hotel Front Desk Clerk provides outstanding customer service and administrative support. Possesses exceptional problem-solving skills and resolves customer inquiries and complaints in timely manner.

experience in:

Adult Home Care delivers high-quality care to individuals. Creates safe and secure environment while assisting with daily living activities. Offers friendly and understanding attitude.

Overview

1
1
year of professional experience

Work History

Hotel Front Desk Agent , Adult Home Care

07.2022 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Resolved service-related problems and documented actions in system.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Collected room deposits, fees, and payments
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Identified issues, analyzed information and provided solutions to problems
  • Organized and detail-oriented with strong work ethic
  • Confirmed important personal and payment information for compliance with security and payment card industry standards

Education

Bachelor of Science - Management Information Systems

Isra University
Amman/Jordan
06.2018

Skills

  • Correspondence Management
  • Making Reservations
  • Confirming Transactions
  • Greeting Guests
  • English , Arabic languages
  • Cash Handling
  • Guest Accounts
  • Multi-Line Phone Systems
  • Detail oriented
  • Passion to learn new skills

Timeline

Hotel Front Desk Agent , Adult Home Care

07.2022 - Current

Bachelor of Science - Management Information Systems

Isra University

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Nisreen Mohammed