Nissa Palmer
Eutawville,SC
Summary
Strong verbal/written communication and interpersonal skills. Ability to make sound business decisions, with attention to detail. Detail oriented with a focus on quality and consistently meeting goals. Dynamic customer service professional experienced in retail store and clinics settings. Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.. Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Nutritionist (WIC)
South Carolina Department of Health and Environmental Control
2023.09 - Current
- Completes WIC certifications and mid-certifications including health history, nutrition assessment, anthropometrics, immunization screening, hemoglobin or hematocrit testing, evaluation of risk status, prescription of WIC food package, documentation, and referrals following program standards and protocols
- Provides participants with information about WIC program and how to redeem benefits
- Schedules upcoming WIC appointments
- Performs hemoglobin controls as needed in accordance with CLIA and Agency standards.
- Reduced prevalence of malnutrition in community clinic setting by designing and implementing targeted intervention strategies.
Administrative Specialist II (WIC)
South Carolina Department of Health and Environmental Control
2021.07 - 2023.09
- Performs all administrative duties required to provide WIC services to customers
- Includes: Utilizing SC WIC computer system, conducting eligibility interviews, validating, and issuing food instruments and Farmer's Market checks, mails reminder letters and processes lost/stolen food instrument
- Informs and educates clients on program policies and procedures
- Completes incoming and outgoing transfers
- Provides quality customer service in culturally competent manner in face-to-face and/or telephone encounters and maintains client confidentiality
- Ensure official DHEC forms are placed in proper chart order in accordance with DHEC policy
- Interviews clients per clinic guidelines, establishes client record.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Assisted coworkers and staff members with special tasks on daily basis.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
Administrative assistant (COVID)
South Carolina Department of Health and Environmental Control
2021.02 - 2021.07
- Meets, interviews and directs public health clients per program policies and wearing appropriate PPE at all times
- Processes information completes medical record documentation and updates client profile information as part of the registration process
- Enters all client information entered on appropriate forms as needed
- Assists with preparation of client information packets and registration documents and supplies prior to the community event as needed
- Assists with planning, site set-up and site tear-down of community vaccination events
- Provides Administrative Support to COVID-19 and Influenza Vaccination Strike Teams
- Answer incoming phone calls from clients, providers, community partners
- Maintain and monitor call log (assign calls to a nurse, color code calls on log as appropriate, document outcome of calls on log)
- Mail letters/fact sheets to clients, community providers, partners etc as requested by nurses
- Assist COVID-19 Vaccination Strike Team Nurses with clerical duties as needed
- Enter vaccination documentation into electronic system - SIMON
Operations Customer Service Representative
Alorica
2020.03 - 2020.08
- Responds to requests and calls from customers related to client specific programs and products
- Identifies and responds to customer’s needs based on designated procedures of account/client and makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
- Escalates calls to supervisor when necessary and appropriate and responds to requests for assistance and/or possible processing of credit card authorizations
- Tracks call related information of each call received for auditing and reporting purposes and provides feedback reports on call issues related to downtime and/or training issues.
Shift Supervisor
CVS Health
2019.09 - 2020.01
- A CVS shift supervisor is responsible for managing employee shifts and creating a work schedule each week
- In addition, the shift supervisor must supervise on-duty employees and establish priorities within the store, such as assigning employees to work registers, stock shelves or cleaning the aisles.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
RECREATION ASSISTANT
Charleston Southern University
2016.08 - 2019.05
- Knowledgeable of all Brewer Center policies and procedures
- Acted with a sense of urgency when dealing with visitors of the center
- Provided exceptional and prompt customer service to patrons of Brewer Wellness Center
- Verified proper identification permitting use for Wellness Center
- Ensured all facility guests used equipment safely and assisted in equipment demonstrations if necessary
- Responded to emergencies in the department following processes identified for that particular area
- Ensured facility safety and cleanliness.
Poll Worker
Orangeburg County Voter Registration
2015.11 - 2015.11
- Reviewed and verified voter information
- Distributed ballots and demonstrated the use of voting machines
- Insured voters followed the election laws and provided general assistance to the voters.
- Troubleshot technical issues with voting equipment, ensuring minimal disruption to the voting process.
Education
Masters in Executive Leadership -
Liberty University (Online)
Lynchburg, VirginiaBachelor of Science Kinesiology -
Charleston Southern University
Charleston, South CarolinaHigh School Diploma -
Lake Marion High School
Santee, South CarolinaSkills
- Group exercise
- Supplement Recommendations
- Dietary Analysis
- Nutritional planning
- Care Planning
- Records Management
- Information Security
- Regulatory Compliance
- Training and coaching
- Dedicated Team Player
- Project Schedule Coordination
- Policy and procedure modification
- Accounting Support
- Proficient in Database, Microsoft Office, and Adobe Suite
- Managing office supply inventory
- Confidentiality and Data Protection
Qualification Highlights
Ability to work with minimum supervision. Ability to work in a fast-paced environment. Good organizational skills. Good communication and public relations skills. Strong interpersonal skills with the determination to exceed needs. Demonstrated organizational skills, with the ability to perform both as part of a team and individually. Ability to type at a rate of 35 wpm. Proficient in the use of windows-based computer programs. Ability to plan and organize work activities and prioritize task completion according to schedules and goals. Must be able to exercise good judgment, discretion, and confidentiality in dealing with the public and answering customers’ questions. Greets and assists customers, patients, and visitors.
Volunteer Experience
- Clubs/Organizations, Health Promotion Club, 08/2016-08/2018
- Board of Student Organization (BSO), Event Coordinator, 2017-2018
- Board of Student Organization (BSO), Secretary, 08/2017-09/2017
- Board of Student Organization (BSO), Event Coordinator, 09/2017-09/2018
- Campus Service, Trash Pickup on campus- Health Promotion Club, 10/2017
- Operation of Christmas Child- hosted by Elevate and Charleston Southern University, 2015-2018
- Volunteer Blood Drive- Health Promotion Club, 04/2017
- Off Campus, Volunteer Walk to end Alzheimer, 10/2018
- Community Service, Outreach, 2021-Present
- Community Service, Higher Heights Dance Company (Editor)
References
Professional References Available Upon Request.
Timeline
Nutritionist (WIC)
South Carolina Department of Health and Environmental Control
2023.09 - Current
Administrative Specialist II (WIC)
South Carolina Department of Health and Environmental Control
2021.07 - 2023.09
Administrative assistant (COVID)
South Carolina Department of Health and Environmental Control
2021.02 - 2021.07
Operations Customer Service Representative
Alorica
2020.03 - 2020.08
Shift Supervisor
CVS Health
2019.09 - 2020.01
RECREATION ASSISTANT
Charleston Southern University
2016.08 - 2019.05
Poll Worker
Orangeburg County Voter Registration
2015.11 - 2015.11
Masters in Executive Leadership -
Liberty University (Online)
Bachelor of Science Kinesiology -
Charleston Southern University
High School Diploma -
Lake Marion High School
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