Nissa Smith
Hugo,OK
Summary
Versatile and dependable, with a proven track record of enhancing workflow efficiency at Choctaw Casino & Resort and delivering exceptional customer service at Walmart. Expert in cleaning and sanitizing, alongside a strong work ethic and integrity. Demonstrated ability to train and mentor teams, improving productivity and customer satisfaction without compromising on attention to detail or professionalism.
Overview
18
18
years of professional experience
Work History
Custodian
Choctaw Casino & Resort
06.2024 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and all bathrooms of the casino
- Kept gaming machines spaces premises clean.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
Service Desk Representative
Walmart
11.2018 - 05.2021
- Reduced discrepancies in cash drawer by implementing thorough counting procedures at shift start and end.
- Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
- Assisted customers with complex financial transactions such as wire transfers or foreign currency exchanges, providing accurate information on fees and exchange rates as needed.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained a high level of professionalism and integrity, demonstrating exceptional ethical standards both in actions and communication with customers and colleagues.
Pharmacy Technician Supervisor
Humana
12.2006 - 04.2016
- Assisted in the implementation of new pharmacy software, leading to improved staff productivity and workflow efficiency.
- Enhanced pharmacy efficiency by training and mentoring new technicians, ensuring adherence to established protocols.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Assisted customers with completing insurance documents to avoid missed information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Assessed customer needs and recommended suitable insurance policies.
- Set up customer payment plans to cover annual policies and renewals.
- Trained new customer service representatives on best practices, policies and procedures.
Education
Diploma - Patient Health Information Specialist (bill/code)
Houston Community College
Houston, TX09-2015
Diploma - Medical Assistant Program
National Institute Of Technology
Houston, TX05-2004
High School Diploma -
E. L. Furr High
Houston, TX05-2003
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Customer assistance
- Cash handling
- Work ethic and integrity
- Patience and empathy
- Money handling
- Reliability and punctuality
- Customer service excellence
Timeline
Custodian
Choctaw Casino & Resort
06.2024 - Current
Service Desk Representative
Walmart
11.2018 - 05.2021
Pharmacy Technician Supervisor
Humana
12.2006 - 04.2016
Diploma - Patient Health Information Specialist (bill/code)
Houston Community College
Diploma - Medical Assistant Program
National Institute Of Technology
High School Diploma -
E. L. Furr High
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