Summary
Overview
Work History
Education
Skills
Timeline
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Nissa Smith

Nissa Smith

Assistant Manager
Corinth,Gros Islet

Summary

Hardworking Individual ,focused on completing work quickly to consistently exceed
targets. Reliable team member accustomed to taking on challenging tasks.
Dedicated to business success.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Vision Express
12.2022 - 06.2024
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Managing payment processes, including cash, credit, debit, and occasionally checks. Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Administrative Duties: typically handle administrative tasks such as scheduling shifts, maintaining records and preparing reports.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Retail Store Manager

The Cell
03.2018 - 11.2021
  • Establish strategic goals & motivational activities,
  • verify counting & balancing of cash at end of day,
  • communicate regularly with other managers and CEO
  • perform other duties and responsibilities as assigned
  • Enforcing Policies and Procedures
  • Problem Solving
  • Team Leadership

Assistant Store Manager

The Cell
02.2017 - 11.2018
  • Training & coaching staff,
  • managing schedules
  • conducting performance reviews & enforcing disciplinary actions
  • monitoring & maintaining store inventory
  • ensuring store is clean and organized and that store policies and procedures are followed

Customer Service Representative

The Cell
03.2015 - 02.2017
  • Strive to improve customer satisfaction through excellent customer service
  • resolving customer complaints and concerns in a timely manner
  • keep a high level of knowledge about existing and new products and services

Cashier & Payroll Assistant

RASCO
03.2013 - 05.2014
  • Handling sales transactions
  • informing customers of new products and promotions
  • counting cash register contents after shift and balancing
  • ensuring that employees time stamp corresponds with paycheck

Client Advocate

ACS-Affiliated Computer Services (E Services)
09.2008 - 11.2012
  • Receiving customer service telephone calls,
  • maintaining solid customer relationships by handling questions and concerns with speed and professionalism,
  • data entry and research as required to troubleshoot customer problems,
  • monitor inbound and outbound calls responses
  • track performance level of individuals and as a team

Education

Certificate of Higher EducationOrganizational Beha - Management

IESE Business School (Coursera)
10.2020

Corinth Secondary School
06.2008

Skills

  • Problem-Solving
  • Teamwork
  • Organizational Skills
  • Leadership
  • Communication
  • Recruitment and training
  • Performance Management
  • Product and service knowledge

Timeline

Assistant Manager

Vision Express
12.2022 - 06.2024

Retail Store Manager

The Cell
03.2018 - 11.2021

Assistant Store Manager

The Cell
02.2017 - 11.2018

Customer Service Representative

The Cell
03.2015 - 02.2017

Cashier & Payroll Assistant

RASCO
03.2013 - 05.2014

Client Advocate

ACS-Affiliated Computer Services (E Services)
09.2008 - 11.2012

Certificate of Higher EducationOrganizational Beha - Management

IESE Business School (Coursera)

Corinth Secondary School

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Nissa SmithAssistant Manager