Nissanna Hendricks
Sanford,FL
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Diligent claims adjuster with proven record of managing projects independently and delivering high-quality results. Successfully completed diverse assignments, showcasing effective problem-solving and project management skills. Demonstrated adaptability and strong communication abilities in client interactions and project execution.
Overview
22
22
years of professional experience
Work History
Independent Contractor
Independent Cosmetology Services
01.2020 - Current
- Operate an independent cosmetology service business providing professional hair braiding and styling.
- Manage client consultations, scheduling, and appointment coordination.
- Maintain client records, service documentation, and payment processing.
- Ensure compliance with state cosmetology standards, sanitation, and safety protocols.
- Build and retain a loyal client base through excellent customer service.
- Manage social media bookings, inquires, and client communication.
- Works well any job, even non beauty roles
- Emphasizes business + transferable skills
- Delivered personalized cosmetology services to diverse clientele, enhancing customer satisfaction and retention.
- Trained junior stylists in techniques and best practices, fostering skill development and team collaboration.
- Managed scheduling and client consultations, optimizing workflow efficiency and service delivery.
Claims Management Specialist
Sedgwick CMS
12.2018 - 06.2021
- Manage FMLA claims daily with individuals needing leave of absence from their occupations.
- Communicate with handling claims examiner, client, claimant, attorney and supervisor.
- Negotiate and coordinate a prompt return to work with employers.
- Verify information with medical providers and manage workers compensation claims.
- Create case management plan based on the assessment with measurable goals and objectives.
- Implement case management plan with ongoing monitoring to ensure quality and appropriate service delivery.
- Monitor progress of a claim and collaboratively work with network of professionals.
- Managed complex claims processes, ensuring timely and accurate resolution of client inquiries.
Customer Service Representative
JPMorgan Chase
07.2017 - 01.2019
- Assisted customers with guidance on rewards with multiple credit cards, processing payments, computed data through call handling.
- Handled multiple credit card accounts.
- Resolved conflicts and managed customer expectations.
- Determined customer needs and provided appropriate solutions.
- Effective verbal and written communication with both external and internal customers.
- Engaged in interactive dialogue with customers through active listening.
- Effectively prioritized work to ensure efficiency.
- Conducted research as needed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed account transactions accurately using internal systems to maintain compliance and efficiency.
Customer Care Representative
Travel Agent World Travel Holdings
09.2013 - 07.2017
- Provided efficient customer service to customers internationally.
- Collected details for upcoming traveling opportunities.
- Organized reservations.
- Maintained up-to-date knowledge of travel regulations and industry trends.
- Collaborated with team members to enhance service delivery standards.
- Resolved customer inquiries efficiently through phone and email communication.
- Guided clients in selecting travel packages tailored to individual preferences.
- Maintained efficient work habits in work from home setting.
Chiropractic Assistant/Receptionist
Fulmore Chiropractic Center
07.2010 - 08.2012
- Prepared folders and maintained records of newly admitted patients.
- Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.
- Contacted insurance providers to verify correct insurance information.
- Obtained authorization for proper billing codes.
- Updated patient accounts and information daily.
- Verified and created claim numbers by communicating with various insurance companies.
- Scheduled and confirmed appointments for management team.
- Assisted in patient intake and management, ensuring accurate documentation of medical histories.
- Coordinated appointment scheduling to optimize practitioner availability and patient flow.
- Educated patients on treatment plans and post-care instructions, enhancing compliance and satisfaction.
- Managed inventory of chiropractic supplies, ensuring availability for daily operations.
Cashier Manager
Winn Dixie
02.2004 - 05.2012
- Provided efficient customer service to customers worked closely with management to collect calls from customers, provide prompt responses, and collect data from other stores for pricing.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on company policies, procedures, and customer service standards.
- Collaborated with team members to improve checkout procedures and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained accurate cash drawer and balanced registers at end of shifts.
Education
High school diploma -
Winter Springs High School
06.2007
Medical assistance diploma - undefined
Central Florida Institute
07.2010
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Schedule management
- Operations oversight
Timeline
Independent Contractor
Independent Cosmetology Services
01.2020 - Current
Claims Management Specialist
Sedgwick CMS
12.2018 - 06.2021
Customer Service Representative
JPMorgan Chase
07.2017 - 01.2019
Customer Care Representative
Travel Agent World Travel Holdings
09.2013 - 07.2017
Chiropractic Assistant/Receptionist
Fulmore Chiropractic Center
07.2010 - 08.2012
Cashier Manager
Winn Dixie
02.2004 - 05.2012
Medical assistance diploma - undefined
Central Florida Institute
High school diploma -
Winter Springs High School