NISSAR PALAKKAL
Cambridge
Summary
Dedicated Aviation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Customer Service Duty Supervisor
QATAR AIRWAYS
09.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Implemented loss prevention measures resulting in reduced shrinkage rates while maintaining excellent customer relationships.
- Strengthened employee morale with regular feedback sessions, recognition programs, and team-building activities.
- Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
Senior Customer Services Agent
Qatar Airways
09.2017 - 09.2022
- Mentored junior agents to develop their skills and elevate the team''s overall performance.
- Team Leading
- Managing Check in counters
- Boarding Gate control
- Transfer desk
Customer Services Agent
Qatar Airways
08.2014 - 09.2017
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Check In counter
- Boarding Gate Activities
- Arrival Duties
- Effective Customer Handling
- AMADEUS DCS
Customer Service Agent
Jet Airways India
06.2012 - 10.2013
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Check In counters
- Boarding Gate duties
- Lost and Found services
- SABRE DCS
Customer Service Agent
Visskan Aviation
06.2010 - 06.2012
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Ground handling Agent
- Check in counter
- Arrival and departure
- Baggage mishandling
- Baggage Make up area
- Handling different airlines
- SITA DCS
Education
Bachelor of Arts in English Language and Literature -
University of Calicut
IATA-UFTAA Foundation - Tourism And Travel Management
KUONI
Bengaluru09.2009
Skills
- Departure Control System (DCS) & Reservation Skills
- AMADEUS ALTEA
- SABRE DCS
- SITA DCS
- Decision-making capabilities
- Employee Relations
- Employee Motivation
- Team Leadership
- Process Improvements
- Delegation
- Management Team Building
- Customer Service Management
Departure Control Systems
- SITA DCS
- SABRE DCS
- AMADEUS DCS
- AMADEUS CRS
Personal Information
- Date of Birth: 05/31/1987
- Gender: Male
- Nationality: Indian
Volunteer Experience
Hayya Programme Volunteer for FIFA World Cup Qatar 2022
Timeline
Customer Service Duty Supervisor
QATAR AIRWAYS
09.2022 - Current
Senior Customer Services Agent
Qatar Airways
09.2017 - 09.2022
Customer Services Agent
Qatar Airways
08.2014 - 09.2017
Customer Service Agent
Jet Airways India
06.2012 - 10.2013
Customer Service Agent
Visskan Aviation
06.2010 - 06.2012
Bachelor of Arts in English Language and Literature -
University of Calicut
IATA-UFTAA Foundation - Tourism And Travel Management
KUONI
Similar Profiles
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways
June NjeruJune Njeru
Senior Sales Assistant- Travel Retail at Qatar Airways (Qatar Duty Free)Senior Sales Assistant- Travel Retail at Qatar Airways (Qatar Duty Free)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)