Nissel Rojas
West New York,New Jersey
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining and building professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Catering Coordinator
Steelcase Worklife Center-New York
07.2023 - Current
- Analyzed catering orders and liaised with staff to set up equipment, supplies to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client's schedules.
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Implemented creative solutions to logistical challenges, ensuring timely delivery of services despite unforeseen circumstances.
Cafe Manager
Personal Touch Catering Experience
03.2022 - 07.2023
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
Lead Sales Associate
Almacenes El Futuro- Dominican Republic
07.2017 - 06.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Processed and stocked merchandise in accordance with store standards.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Business Administration -
Pontificia Universidad Catolica Madre Y Maestra (PUCMM)
Santiago, Dominican Republic01.2020
Accounting Technician -
Politecnico Femenino
Santiago, Dominican Republic01.2017
Skills
- Organized
- Communication
- Critical thinking
- Teamwork
- Meeting deadlines
Personaltouchcateringexperience
- Steelcase Worklife Center-New York, New York, NY, Worklife Experience Lead
- Personal Touch Catering Experience Craft Cafe
- Almacenes El Futuro- Dominican Republic, Dominican Republic
Personal Information
Title: BUSINESS ADMINISTRATOR
References
- Tanya Ash, Catering Manager
- Operations Assistant, Cafe Manager
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Catering Coordinator
Steelcase Worklife Center-New York
07.2023 - Current
Cafe Manager
Personal Touch Catering Experience
03.2022 - 07.2023
Lead Sales Associate
Almacenes El Futuro- Dominican Republic
07.2017 - 06.2021
Bachelor of Business Administration -
Pontificia Universidad Catolica Madre Y Maestra (PUCMM)
Accounting Technician -
Politecnico Femenino
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