Nissi Jones

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Interacted with Agents by phone, email or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Checked documentation for accuracy and validity on updated systems.
• Verified client information by analyzing existing evidence on file.
• Generated, posted and attached information to claim files.
• Processed and recorded new policies and claims.
• Maintained confidentiality of patient finances, records and health statuses.
• Modified, updated and processed existing policies.
• Determined appropriateness of payers to protect organization and minimize risk.

Skills Acquired

• Issue/Cancel Policies & Update premiums
• Inactivate Accounts
• Issue Endorsements
• Process New Business Renewals in Agencies Management System

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Maintained customer satisfaction with quick and professional handling of product returns.

Skills Acquired

• · Cashier Abilities
• · Positive Interactions
• · POS Systems

• Provide exceptional service to students and their families who apply for financial assistance
• Help students determine between variety of services and programs to meet costs of their education
• Provides customer service and support for variety of functions within Financial Aid Office
• Works at front desk, answering questions, receiving and providing paperwork for responding to customer needs, and performing typical administrative functions.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Transcribed phone messages and relayed them to appropriate personnel.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

• Maintained a clean and organized inventory and curated displays of rotating seasonal clothing and accessories
• Anticipated customer needs and provided quality service while upholding brand standards and values to ensure customer satisfaction.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention.
• Trained, coached and mentored new sales associates for maximum performance.
• Reported sales data to upper management for review.
• Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
• Meticulously handled POS system transactions, including credit, cash, exchange, returns, and refunds, to ensure seamless and accurate cash flow
• Help customers actively stay informed about the latest sales offerings and loyalty programs
• Assist Managers with training and managing salesfloor
• Used POS system to process sales, returns, online orders and gift card activations.

Skills Acquired

• · Fitting Room Oversight
• · Customer Transactions
• · Customer Relations
• · Inventory Stocking
• · Merchandise Packaging
• · Cash Register Operation
• · Work Task Prioritization
• · Credits and Refunds

• Help businesses and individuals with various types of insurance—including going door to door and cold calling
• Hosted groups to discuss and sell insurance
• Made flyers
• Learned new materials, processes, and programs quickly.

• Set up for company events
• Handle tasks for employers—answering phones, which provides assistance with head start, weatherization works, and energy assistance
• Fitting new clients into the schedule.
• Monitored front areas so that questions could be promptly addressed.

Skills Acquired

• · Telephone Etiquette
• · Call Answering and Routing