Nita Monkman

Purpose driven marketing and client engagement leader with 15+ years of experience across global and local sectors including tech, education, finance, and retail. Skilled in bridging communication gaps, leading inclusive brand strategy, and coordinating cross-functional teams to deliver high-impact solutions in both corporate and community based settings.

Proven ability to manage product portfolios, optimise stakeholder relationships, and support equitable access through client education, culturally responsive communication, and mission-aligned service delivery. Known for building trust, fostering loyalty, and leading with empathy in fast-paced, remote, and multi-stakeholder environments

• Remote Account Manager & Sourcing Lead, MQQR Events Management, Remote, 08/2012, 03/2020, Directed sourcing and vendor relationships for international events, securing high-value contracts and managing the full project lifecycle while based in China.
• Founder & Sole Proprietor, Milo Milora, South Africa, 02/2007, 12/2009, Built a fashion import business, doubling retail margins., Advising on tobacco product market entry strategies for the Pacific Cigarette Company from Zimbabwe to South Africa.
• Product Manager – Networking, Axiz Workgroup, South Africa, 07/2005, 08/2008, Managed six networking brands, including HP and Cisco; led B2B sales enablement, training, and channel partner engagement.
• Trade Marketing Manager / Marketing Coordinator, Hewlett-Packard, Imaging & Printing Group, South Africa, 08/1998, 06/2005, Led promotional launches and go-to-market campaigns across southern Africa, increased brand engagement and partner performance.

• Led branding and channel marketing for global tech brands like Hewlett-Packard and Axiz Workgroup, launching high-visibility campaigns that drove measurable market share growth.
• Managed multimillion-dollar vendor and sourcing contracts for international clients, ensuring on-time, on-budget delivery and long-term client retention.
• Excelled in high-pressure client support roles, resolving complex issues at IKEA and Clear Capital Management Corp with empathy and operational clarity.
• Enhanced financial compliance and reporting procedures, improving cash flow and accountability across customer service and financial service roles.
• Spearheaded alumni and donor engagement initiatives at Ohio University, supporting major fundraising events and board-level communications.

• Supervised a team of 5 staff members, supporting daily service operations and escalation handling in a fast-paced, client-facing environment.
• Improved client resolution speed and satisfaction by streamlining training and remote support workflows.
• Collaborated with a team of 6 in the development of a standardised onboarding and support protocol, enhancing team consistency and service delivery.