Nita Akor

• Analyzed user behavior data to identify patterns, informing feature developments that increased user engagement by 15%.
• Developed and implemented product launch plans for new products.
• Analyzed customer feedback to inform product design decisions.
• Conducted market research to identify competitors and target customers.
• Created presentation materials for client meetings.
• Worked with cross-functional teams on product development initiatives.
• Provided support to sales team in responding to customer inquiries about products.
• Coordinated internal resources to ensure successful product launches.
• Conducted UX research through user testing and interviews, which resulted in a 25% increase in user satisfaction.
• Managed technical debt and service desk requests, reducing average resolution time by 3 days.
• Optimized user experience by incorporating customer feedback, leading to a 10% reduction in churn rate.

Project - Self-Serve Surveys

• Defined project objectives, timelines, and stakeholder roles, ensuring alignment with overall business goals.
• Drafted a comprehensive Product Requirement Document outlining project needs, OKRs, and impacted teams.
• Managed cross-functional teams and stakeholder management using Confluence and Slack for seamless communication.
• Utilized agile methodologies to create and priorities Jira tickets, led Kanban stand-ups, and conducted retrospectives, improving project delivery speed by 15%.
• Held Zoom calls with users to gather feedback, identify bugs, and implement crucial improvements, enhancing product reliability by 20%.
• Coordinated announcements and created Confluence documentation for internal team use, improving internal knowledge sharing by 30%.

• Managed a diverse portfolio of marketing campaigns, delivering tailored strategies that enhanced brand awareness and drove a 25% increase in sales.
• Fostered strong client relationships, achieving a 95% client retention rate through attentive service and strategic insights.
• Developed innovative social media strategies for companies like Meta, Disney, and Surfshark, resulting in a 30% increase in annual revenue.
• Led the project management for the development of an internal data tool, improving data accuracy and communication.
• Developed and implemented comprehensive campaign strategies to maximize the impact of campaigns.
• Designed creative materials such as brochures, flyers, posters. to promote campaigns.
• Coordinated with vendors and suppliers to ensure timely delivery of promotional materials.
• Created content for social media platforms including blogs, videos, podcasts. to engage supporters.
• Collaborated with stakeholders from various departments in order to meet organizational objectives.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.