Nita Chestnut

Partnered with Spirit Medical ensuring guidelines were adhered to when handling incoming employee Covid calls.

Partnered with AMS Labs/Labcorp Ks in sending employees to be tested for Covid and delivering results to employee once received from lab.

Handled incoming employee Safety calls and forward to Senior Safety Manager to escalate.

Learning TMobile processes, rules and customer guidelines when handling incoming calls.

Learning difference types of phones and add ons in order to upsell to customers and to troubleshoot.

• Drove team revenue totals by bringing in top sales numbers.
• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained relationships with customers.
• Ensured OSHA compliance with customers.
• Exceeded Sales goals first month out of training with 125% First Aid Products sold.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Provided sales and customer service assistance to walk-in traffic

• Managed and lead a group of 30 pharmacy technicians plus lead.
• Evaluates and executes on employee attendance, workflow, projections and performance.
• Prepares and delivers monthly one on ones as well as quarterly/annual performance reviews.
• Partnered with HR, all levels of management on employee relation issues.
• Manages and communicates pharmacy operation procedures relevant to the technician scope.
• Deliver and manage cross training employees in other work queues.
• Promotes a positive and productive work environment using the Seven Strategic Imperatives to move the team forward in reaching individual/team and departmental metrics and goals.

• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Coached employees through day-to-day work and complex problems.
• Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
• Coached team members to deliver hospitable, professional service while adhering to set service models.
• Hire, train and evaluate personnel.
• Attend company meetings to exchange information and coordinate work activities with other departments/managers.
• Manage and lead a group of 30 customer service associates and 1 lead.
• Conduct team meetings, prepare, delivery of monthly and annual reviews.