Juanita (Nita) Diaz

Lead the Clinic Administered Medication (CAM) team on a daily basis.

Assign daily tasks to team members as well as monitor all CAM deliveries.

Advocate, promote and educate all staff members on CAM procedures.

• Develop a rapport with clients to create a trusting relationship, providing knowledgeable answers and taking care of their needs. This can include investigation and following thru with the client to problem-solve their individual cases.
• Apply administrative knowledge and courtesy to explain procedures and services to patients.
• Collaborate with internal teams to meet the client's needs.
• Head break-out teams focusing on specific medication needs for clients.
• Uphold confidentiality requirements and regulatory compliance guidelines by HIPAA.

• Reached out to insurance carriers to obtain prior authorization for specialty medications.
• Input all patient data regarding claims and prior authorizations into system accurately.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.

• Provided positive first impressions to welcome existing, new and potential customers.
• Cashier duties, set up future orders.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Started at Costco in receiving, was promoted to Supervisor, then moved into Pharmacy. Was able to pass National Certification test within 3 months of moving into the department and was the lead full-time certified technician responsible for internal audits of inventory and invoicing, ordering and maintaining inventory, training new employees, and keeping physical location organized for efficiency.

Built this business from the ground up, an indoor swimming pool for canines.

Built this business from the ground up offering services of dog daycare, dog boarding, grooming, training classes and a retail area with food, treats & supplies.