Nita Haskett
Houston,TX
Summary
Dynamic Nutrition Service Associate with a proven track record at Harris Health System, excelling in customer service and complaint resolution. Adept at menu planning and maintaining food safety standards, I effectively collaborated with teams to enhance customer satisfaction and address diverse needs, ensuring a positive dining experience for all patrons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nutrition Service Associate/Ambassador
Harris Health System-LBJ Hospital
Houston, TX
04.2017 - Current
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Resolved customer complaints in a professional manner.
- Followed all security protocols when handling confidential information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls promptly, courteously, and professionally.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Maintained cleanliness of work areas throughout the day.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Participated in team meetings to discuss goals and objectives.
Nutrition Cook/Dietary Aide
Pathway Memory Care
Houston, TX
09.2015 - 01.2017
- Executed proper techniques when preparing menu item ingredients.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Resolved customer complaints regarding food quality or services provided.
- Adhered to food safety standards when storing and preparing foods.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Followed established procedures and requirements for safe food handling, storage and service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Assisted in menu planning based on resident and patient preferences and dietary requirements.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
Nutrition Service Associate
Harris Health System-LBJ Hospital
Houston , TX
03.2014 - 08.2015
- Assisted customers by finding solutions to complaints, concerns and inquiries.
- Participated in team meetings to discuss goals and objectives.
- Resolved customer complaints in a professional manner.
- Followed all security protocols when handling confidential information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls promptly, courteously, and professionally.
- Provided exceptional customer service to ensure customer satisfaction.
- Completed assigned tasks within established time frames.
- Greeted customers and assessed their needs.
- Maintained cleanliness of work areas throughout the day.
- Took special orders in person and over telephone, generating additional revenue every month.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
Education
GED -
Kashmere Senior High
Houston, TX06-1989
Skills
- Customer service
- Food safety
- Menu planning
- Communication skills
- Team collaboration
- Problem solving
- Time management
- Order processing
- Confidential information handling
- Safety protocols
- Customer needs assessment
- Complaint resolution
- Complaint handling
- Data entry accuracy
- Multi-line phone systems
- Problem-solving
- Team player mentality
- Multitasking
- Patience and tolerance
- Call center experience
- Customer service excellence
- Clerical support
Languages
English
Professional
Certification
NPS Phlebotomy Technician
American Heart Association- HeartCode BLS CPR
Timeline
Nutrition Service Associate/Ambassador
Harris Health System-LBJ Hospital
04.2017 - Current
Nutrition Cook/Dietary Aide
Pathway Memory Care
09.2015 - 01.2017
Nutrition Service Associate
Harris Health System-LBJ Hospital
03.2014 - 08.2015
GED -
Kashmere Senior High
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