Nita Haskett
Harris Health System-LBJ Hospital
Houston,TX
21
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Nutrition Assistant
9 Years 5 Months- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Collaborated with dietitians to ensure optimal nutrition for patients with specific dietary needs.
- Ensured accurate record-keeping of patient information, including food allergies, preferences, and dietary restrictions.
- Assisted in maintaining a clean and organized kitchen, adhering to food safety regulations.
- Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Assisted team members in improving their performance through constructive feedback and sharing best practices.
- Met customer call guidelines for service levels, handle time and productivity.
Nutrition Cook/Dietary Aide
1 Year 4 Months- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Collaborated with management team to develop new menu items.
- Collaborated with kitchen team to design new menu items, driving customer interest and repeat business.
- Managed opening and closing shift kitchen tasks.
Nutrition Service Advocate
9 Years 6 Months- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
- Managed high call volumes while maintaining quality service standards and positive customer interactions.
- Performed follow-up services for dissatisfied customers.
Education
No Degree - Phlebotomy
GED
Skills
Health promotion
Written and verbal communication
Telephone and E-mail communication
Dependable and cooperative
Standards compliance
Label reading
Customer service
Active listening
Critical thinking
Call center experience
Computer proficiency
Call center operations
Timeline
Nutrition Assistant
Harris Health System-LBJ Hospital
04.2017 - CurrentRead More
Nutrition Cook/Dietary Aide
Pathway Memory Care
09.2015 - 01.2017Read More
Nutrition Service Advocate
Harris Health System-LBJ Hospital
02.2006 - 08.2015Read More
NPS
No Degree from Phlebotomy
Read More
Houston Community College
GED
Read More