Nita Hughes
Converse,TX
Summary
Experienced insurance professional with strong background in auto claims. Skilled in evaluating, investigating, and resolving claims efficiently. Strong focus on collaboration and achieving results within team environment, adapting to changing needs seamlessly. Known for critical thinking, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Casualty Claims Specialist
State Farm Insurance
01.2023 - 09.2024
- Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages, notifies parties involved of any coverage issues as required
- Manages an inventory of claims to evaluate compensability/liability
- Establishes action plan based on case facts, best practices, protocols, regulatory issues, and damages
- Contact parties involved for recorded statements, additional documentation needed to assist with liability decision
- Effectively managing work by referring claims to the subrogation team or Special Investigation Unit as appropriate.
- Assess damages associated with claims and conducts negotiations within assigned authority limits to settle claim to resolution.
- Supporting our customers through personalized, caring, and simple interactions
Mortgage Loan Closer
Wells Fargo
08.2020 - 08.2022
- Managed pipeline of 50+ loans through the closing process monthly by gathering required documentation, borrower's signatures with assigned notaries and authorization to close
- Received monthly awards for consistently achieving 100% quality and quantity metrics
- Coordinated closing process with processors, underwriters, and sales team members
- Called customers to review closing fees, worked with title agents for changes needed for title work
- Obtained Texas Certification for Rate/Term and Cash Out Loans
- Demonstrated ability to interpret contracts and title documentation
- Takes ownership of issues and follows through to resolution to eliminate customer dissatisfaction
- Worked independently and as part of a team to support LOB partners and business manager
Appraisal Coordinator/ Scheduling Assistant
Servicelink
07.2019 - 05.2020
- Worked with appraisers to correct or modify reports for accuracy
- Maintained vendor relationships and delivered correspondence between appraisers and vendor ensuring accuracy of the appraisal
- Delivered high volume desk appraisals in the pipeline to remain in compliance with applicable federal regulations and vendor requirements
- Managed department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel
- Completed requests by greeting customers, in person or on the telephone, and answering or referring inquiries
- Maintained customer confidence and protects operations by keeping information confidential
- Reviewed appraiser reports for accuracy and completeness before they are finalized and submitted to lenders or clients
Audit Analyst-Associate Credit Dealer
Ally Financial Inc.
07.2017 - 04.2019
- Performed audits on auto dealership inventory to verify accuracy and follow up on issues
- Reviewing accounting records to identify any issues with accuracy or compliance with regulations
- Conducting research to identify risks that may affect the company's ability to meet its objectives
- Participated in additional training, educational activities, and regulatory compliance awareness
- Consulted with dealerships to ensure accurate information was recorded during audit process
- Identified areas of weakness during the audit and strong focus on details to mitigate risk management
- Performed documentation reviews to assess sales versus submission, repair order and used car trends
- Worked with Portfolio Manager to execute action plans to each assigned dealer
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZSkills
- Communication Skills
- Goal-Oriented
- Decision Making
- Claims investigation
- Dispute resolution
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Critical thinking
- Decision-making skills
Websites
Skillshighlights
- Regulatory Compliance
- Quality Assurance
- Regulatory Controls
- Compliance Management
- Operational Risk Management
- Risk Assessment
- Finance Support
- Risk Governance Processes
- Inspections Quality Testing
- Internal Control Analysis
- Policy Development
- Transaction Validation
- Data Assessment
- Account Review & Audits
- Operating Procedure Development
- Operations Management
- Quality Standards
- Data Analysis Management
- Training & Development
- Technical/User Support
- Report Generation Scorecards
- Problem-Solving
- Stress Management
- Communication Skills
- Goal-Oriented
- Decision Making
Activities
- Member, Meadville Area Chamber of Commerce, Meadville, PA
- Board Member, Martin Luther King Scholarship Board, Meadville, PA
- Board Member, Crawford Heritage Community Foundation, Meadville, PA
Certification
- Property and Casualty Adjusters license - issued January 2023
Timeline
Property Casualty Claims Specialist
State Farm Insurance
01.2023 - 09.2024
Mortgage Loan Closer
Wells Fargo
08.2020 - 08.2022
Appraisal Coordinator/ Scheduling Assistant
Servicelink
07.2019 - 05.2020
Audit Analyst-Associate Credit Dealer
Ally Financial Inc.
07.2017 - 04.2019
- Property and Casualty Adjusters license - issued January 2023
Bachelor of Science - Business Management
University of Phoenix
Similar Profiles
Latashia N. HollinsLatashia N. Hollins
Insurance Underwriter at State Farm InsuranceInsurance Underwriter at State Farm Insurance
Eric PlengerEric Plenger
Financial Service Analyst – Team Sales Lead at State Farm InsuranceFinancial Service Analyst – Team Sales Lead at State Farm Insurance
CHELSEA L PAXTONCHELSEA L PAXTON
OFFICE MANAGER/AGENT at Bill Paxton State Farm InsuranceOFFICE MANAGER/AGENT at Bill Paxton State Farm Insurance