Nita Monkman
HOA Community Customer Service Specialist
Scottsdale,AZ
Overview
1
1
year of professional experience
Work History
HOA Community Customer Service Specialist
CCMC
09.2023 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Reduced response time for customer inquiries by streamlining communication processes.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Tracked customer interactions using CRM software
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Maintained and managed customer account and databases.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Updated account information to maintain customer records.
Skills
Timeline
HOA Community Customer Service Specialist
CCMC
09.2023 - Current
Similar Profiles
Sheri McDougleSheri McDougle
Cardiac Data Specialist at CCMCCardiac Data Specialist at CCMC
JAIYAJEEVAN MATHIALAGANJAIYAJEEVAN MATHIALAGAN
Scoring and Umpiring at CCMCScoring and Umpiring at CCMC
Elfego Emmanuel Arce AguirreElfego Emmanuel Arce Aguirre
Accounts Receivable Administrator at CCMCAccounts Receivable Administrator at CCMC
Barbara ReineckBarbara Reineck
Staff RN at CCMCStaff RN at CCMC
Jacqueline WarnerJacqueline Warner
Manager/Bartender at Sushi BrokersManager/Bartender at Sushi Brokers