Summary
Overview
Work History
Education
Skills
Timeline
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Nita Nilson

Maitland,FL

Summary

Customer Retention Specialist skilled in negotiations effectively manages high call volume and inquiries. Builds strong relationships and utilizes proven customer service techniques to drive sales revenue.

Overview

8
8
years of professional experience

Work History

Retention Specialist

Charter Spectrum
Lake Mary, FL
05.2021 - Current
  • As a retention specialist, my main responsibility is to maintain the customer by using effective strategies to resolve any issues they may have. Pricing is usually the biggest motivation; however, I reinforce the value of the services and have effectively tackled technical concerns as well. I enjoy selling and adding value with sales as well.

Unique Lifestyle Vacation

Kailey Caprio
Orlando, FL
10.2019 - 02.2021
  • I promoted vacation club and timeshare-related sales by selling vacation packages. As a top closer, I would negotiate any issues that the customer was concerned about, isolate the issue, and overcome it by either addressing their concern or offering a better price.

Pro Vacations

Anthony Demarco
Orlando, FL
01.2017 - 10.2019
  • Timeshare vacation based outbound call center specializing in Mexico and Orlando. Top rep

Education

Some College (No Degree) - Media And Communication

Laney College
Oakland, CA

Certificate -

Echols Internation Travel Training
San Francisco, CA

Skills

  • Work Complaint Handling
  • Data Analysis
  • Performance measurement
  • Remote Conferencing and Communication
  • Problem-solving aptitude
  • Excellent Communication
  • Multiple program systems operations

Timeline

Retention Specialist

Charter Spectrum
05.2021 - Current

Unique Lifestyle Vacation

Kailey Caprio
10.2019 - 02.2021

Pro Vacations

Anthony Demarco
01.2017 - 10.2019

Some College (No Degree) - Media And Communication

Laney College

Certificate -

Echols Internation Travel Training

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Nita Nilson