Summary
Overview
Work History
Education
Skills
Personal Information
Work Availability
Work Preference
Timeline
BusinessAnalyst

Nita Williams

Customer Support Specialist
Columbus,Oh

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

13
13
years of professional experience

Work History

Customer Support Specialist

CEVA Logistics Inc.
03.2020 - 11.2023
  • Served customer account and technical needs across 10+ daily calls, consistently meeting productivity and quality targets.
  • Onboard new customers, create and maintain customer SOP / SLA, register and train customers on company shipping, tracking platforms.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
  • Served customer account and technical needs across 10+ daily calls, consistently meeting productivity and quality targets.

Domestic Dispather

CEVA Logistics Inc.
03.2011 - 03.2020
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Customs Brokerage Support Staff Member

CEVA Logistics Inc.
10.2010 - 03.2011
  • Reduced clearance delays by proactively addressing potential issues and promptly submitting required documents.
  • Lawfully cleared merchandise through customs per client and government requirements.
  • Streamlined customs clearance processes by implementing efficient documentation methods, resulting in reduced processing times.
  • Assisted clients in understanding complex customs regulations, facilitating smooth import and export transactions.
  • Collaborated with colleagues to ensure the seamless flow of communication between departments, improving overall efficiency.
  • Forward customs clearance, Routing, LFD to domestic dispatch

Education

High School Diploma -

Pymatuning Valley High School
Andover, OH
06.1974

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Excellent communication verbal, written
  • Record keeping
  • Customer Response
  • Customer service excellence
  • Complaint resolution
  • Salesforce

Personal Information

Title: Customer Support Specialist

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Location

Remote

Important To Me

Work-life balance4-day work weekFlexible work hours

Timeline

Customer Support Specialist

CEVA Logistics Inc.
03.2020 - 11.2023

Domestic Dispather

CEVA Logistics Inc.
03.2011 - 03.2020

Customs Brokerage Support Staff Member

CEVA Logistics Inc.
10.2010 - 03.2011

High School Diploma -

Pymatuning Valley High School

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Nita WilliamsCustomer Support Specialist