Nitaki Bright-Harris
Gary,IN
Summary
Registered Medical Assistant with over 5 years of experience in healthcare settings, skilled in laboratory procedures, patient care, and maintaining safety protocols. Proficient in managing medical records and utilizing EMR systems, ensuring precise specimen collection and effective patient registration. Committed to enhancing patient experience and operational efficiency through meticulous attention to detail and robust inventory management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Technician
RCM TECHNOLOGIES & HEALTHCARE SERVICES
06.2022 - Current
- Managed specimen collection with precision and care
- Maintained stringent PPE protocols to ensure safety
- Assisted patients during registration process, enhancing patient experience
- Reported inventory status to supervisor, facilitating timely replenishment
- Collected and documented patient medical information such as blood pressure and weight.
- Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
COVID-19 Screener
All Medical Personnel
01.2022 - 06.2022
- Verified patient details and test orders with meticulous attention to detail
- Maintained a hygienic and safe work environment, prioritizing patient and staff safety
- Managed supply inventory efficiently, ensuring availability of necessary supplies
- Worked in tandem with managers and logistics teams for supply procurement
- Strictly adhered to safety guidelines, wearing necessary PPE and footwear during specimen collection.
Site Supervisor
Visit Healthcare
10.2021 - 12.2021
- Supervised correct and efficient sample labeling
- Set up robust patient testing systems
- Safeguarded patient confidentiality
- Fostered positive patient interactions
- Enhanced equipment setup and supply readiness.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
- Worked with personnel and managers to meet strict timelines.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
COVID-19 Screener
HR Support
10.2020 - 09.2021
- Solved logistical challenges in testing setup
- Improved efficiency in patient identification process
- Boosted customer satisfaction by 20% through exceptional service.
- Provided COVID-19 FAQs and educational material to patrons and employees.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Administered and interpreted infrared temperature scans, blood samples, and surveys.
CNA Student
Bickford Assisted Living
04.2021 - 05.2021
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Medical Assistant II
Franciscan Physicians Network
07.2019 - 11.2020
- Supervised back office operations in a medical setting
- Professionally handled multi-line phone system
- Assisted patients in completing necessary paperwork
- Maintained cleanliness and sanitation of examination rooms and equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Registered Medical Assistant
TCA Health
10.2017 - 01.2019
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
Housekeeper
Baymount Hotel
03.2016 - 11.2016
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Verified cleanliness and organization of storage areas and carts.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Dusted picture frames and wall hangings with cloth.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Handled requests for extra linens, toiletries and other supplies.
- Adhered to professional house cleaning checklist.
Customer Service Representative
CenturyLink
01.2015 - 03.2016
- Responded to customer requests for products, services, and company information.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved accounting, service and delivery concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
CPR Certification -
American Heart Association
07.2023
Nursing Assistant - undefined
IVY Tech community College
Gary, IN05.2022
Associate of Applied Science -
AMT
07.2017
Skills
- EMR
- Medical Records
- Injections
- Vital Signs
- Venipuncture
- Laboratory Experience
- Laboratory Procedures
- Triage
- Medical Office Experience
- Medical Scheduling
- Epic
- OSHA Compliance
- Sanitation Procedures
- Disease Prevention
- Documentation Management
- Medical terminology knowledge
Certification
- RMA - Registered Medical Assistant
Timeline
Medical Technician
RCM TECHNOLOGIES & HEALTHCARE SERVICES
06.2022 - Current
COVID-19 Screener
All Medical Personnel
01.2022 - 06.2022
Site Supervisor
Visit Healthcare
10.2021 - 12.2021
CNA Student
Bickford Assisted Living
04.2021 - 05.2021
COVID-19 Screener
HR Support
10.2020 - 09.2021
Medical Assistant II
Franciscan Physicians Network
07.2019 - 11.2020
Registered Medical Assistant
TCA Health
10.2017 - 01.2019
Housekeeper
Baymount Hotel
03.2016 - 11.2016
Customer Service Representative
CenturyLink
01.2015 - 03.2016
CPR Certification -
American Heart Association
Nursing Assistant - undefined
IVY Tech community College
Associate of Applied Science -
AMT
- RMA - Registered Medical Assistant
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