Nitali Nguyen
Chicago,IL
Summary
Offering passion for customer service and friendly demeanor to create inviting atmosphere, eager to learn and grow within this creative environment. Brings solid understanding of basic food safety and sanitation practices, along with ability to follow detailed recipes and operate specialized equipment. Ready to use and develop these skills in Flight Attendant role.
Overview
7
7
years of professional experience
Work History
Boba Barista
GONG CHA Tea
05.2023 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Make drinks
Waitress
Vietnamese Pho Restaurant
08.2017 - 01.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate Degree - Business
Arrupe College of Loyola University
05.2022
High School Diploma -
Nicholas Senn High School
06.2017
Skills
- Ability to Work in a Team
- Customer Service
- Attention to Detail
- Communication
- Comfortable standing for long time periods
- Cleanliness and organization
- Continuous learning mindset
Hobbies and Interests
- Biking
- Knitting
Languages
Vietnamese
Native or Bilingual
Timeline
Boba Barista
GONG CHA Tea
05.2023 - Current
Waitress
Vietnamese Pho Restaurant
08.2017 - 01.2019
High School Diploma -
Nicholas Senn High School
Associate Degree - Business
Arrupe College of Loyola University
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