Nitasha Lynch
Shelbyville,TN
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. With over 25 years experience in Customer Relations and over a decade in Business Management, I am a very motivated individual looking to take my abilities to the next level.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Manager
Rite Ride Inc.
Murfreesboro, TN
01.2020 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Web Sales Specialist
National Pen Company
Shelbyville, TN
02.2016 - 12.2019
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided first-rate service to all customers and potential customers.
- Motivated and trained dozens of team members to meet and exceed sales goals through positive reinforcement.
- Interacted with approximately 25 customers daily to provide personalized product guidance, resolve issues and open new accounts.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Advised, sold and configured advertisement products in single and multiple transactions, averaging $50,000 in sales weekly.
- Used data bases to research customer accounts to determine whether credits or adjustments needed to be made.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Helped clients develop logos & graphics, as well as verbiage to make their products stand out & advertise their business.
Manager
Main St. Cafe - Russell Smith
Shelbyville, TN
04.2014 - 11.2016
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- In addition I also maintained my previous position as main chef.
Cashier
Unionville Market
Unionville, TN
01.2010 - 05.2013
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Built relationships with customers to encourage repeat business.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Trained new employees
Education
Some College (No Degree) - Registered Nursing
Motlow State Community College
Tullahoma, TNBachelor of Science - Accountant & Business Management
Tennessee College of Applied Technology - Shelbyville
Shelbyville, TN 02.2002 - 05.2004
Skills
Employee performance evaluations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather a man of value.
Albert Einstein
Timeline
Assistant Manager
Rite Ride Inc.
01.2020 - Current
Web Sales Specialist
National Pen Company
02.2016 - 12.2019
Manager
Main St. Cafe - Russell Smith
04.2014 - 11.2016
Cashier
Unionville Market
01.2010 - 05.2013
Bachelor of Science - Accountant & Business Management
Tennessee College of Applied Technology - Shelbyville
02.2002 - 05.2004
Some College (No Degree) - Registered Nursing
Motlow State Community College
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