Nitesh Kumar Singh
Mumbai,India
Summary
Dynamic and results-driven professional committed to contributing to a reputable organization that values expertise and fosters talent. Leverages a strong foundation of skills and knowledge to drive success and innovation within teams. Dedicated to continuous growth and career advancement, with a passion for embracing new challenges and opportunities. Eager to collaborate in an environment that recognizes individual contributions while achieving collective goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Carnival Cruise Line, CCL
05.2023 - Current
- Assist guest during boarding and departure process.
- Establishing on board credit, selling and printing Shore Excursion tickets.
- Respond to escalated guest concerns In a considerate and professional manner.
- Maintaining knowledge of voyage memos and relevant email communications
- Providing prompt updates to inquiring guest
- Understand guest issues and handle their concerns providing satisfactory resolutions and documenting the same
- Completing back-office duties such as Lost and Damaged Luggage, Guest Access, Injury follow ups, Back to Back Guest, Ship's Matera! transfers.
C.R.O. (Customer relations officer)
Joyalukkas India Limited
03.2021 - 02.2022
- Delivered exceptional customer experiences by going above-and-beyond in addressing client needs, earning numerous commendations from satisfied customers.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues, sharing best practices, and collaborating on initiatives aimed at enhancing team performance.
Customer Service Co-ordinator
P.D Hinduja Hospital and MRC
08.2019 - 02.2020
- Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Sr. Executive
Jet Airways
04.2011 - 08.2019
- Handling Queries and ensuring high quality customer services.
- Innovating New ideas to generate Revenue from clients
- Controlling on Fraudulent Activities at Airport (Theft, Bribing, Mal Practicing.
- Liaison with Government Bodies for Smooth Business operations (Customs, Immigrations. CISF. DGCA, BCAS)
- Taking care of Baggage Cases. (Damaged/Pilfered/Re-routed).
- Handling Cases of misconnected customers and providing them hotel accommodation and also assisting them with further bookings.
- Co ordination of arrival and departure of flights.
- Ensuring time to time bond renew with Business Partners
- Worked at international Airport.
- Check-in counters
- Answering guests complaints via mail.
- Participating in disciplinary matters.
- Conversant with SABRE Global Distribution System.
- Finding new clients for Advertisement on the aircraft body.
- Informing inbound travelers about their luggage for onward journey.
- Handling Vip Movements at Airport.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
Education
Higher Secondary Education (H.S.C) -
Mumbai University
01.2006
Bachelor of Commerce - Accounts And Economics
Mumbai University
01.2010
Higher Secondary Education (H.S.C) -
Mumbai University
01.2006
SSC -
Maharashtra Board
01.2003
Skills
- Ambitious and independent
- Resilient patience
- Optimistic approach to challenges
- Patience and composure
- Complaint handling
- Guest relations
- Team player mentality
- First aid training
- Greeting and directing
- Detail-oriented
- Guest accommodations
Certification
- Basic Airport Handling
- Interact Check In
- Security Awareness
- Dangerous goods (DGCA APPROVED)
- Customer Service Excellence
- Telephone Etiquette
- Soft skills Etiquette
- Jet Buddy Training
LANGUAGES KNOWN
English, Hindi, Marathi, Panjabi Gujrati and Avdhi (North Indian Regional Languages,)
MAJOR RESPONSIBILITIES (FUNCTIONS/DUTIES)
Ensure safe, on-time performance is achieved daily through effectives management and workflow processes. Finding New Opportunities to increase business, revenue management, fraud controlling, Faster effective communication with internal and external customers. Implement of policy and procedures. Perform other assignments as required.
PROFESSIONAL QUALIFICATION
- Diploma in Effective Customer Service Excellence From IATA and EBT course, Montreal 2004.
- Diploma in Guest First basic course, 2003
- Diploma in Professional Ground Staff. 2009 (By Jet Airways Training)
In Computer Applications
DG Approved Safety Training (STCW)
- Personal Survival Techniques, Fire Prevention & Fire Fighting, Elementary First Aid and Personal Safety and Social Responsibilities
- Security Training for Seafarers with Designated Security Duties
Timeline
Guest Services Associate
Carnival Cruise Line, CCL
05.2023 - Current
C.R.O. (Customer relations officer)
Joyalukkas India Limited
03.2021 - 02.2022
Customer Service Co-ordinator
P.D Hinduja Hospital and MRC
08.2019 - 02.2020
Sr. Executive
Jet Airways
04.2011 - 08.2019
Higher Secondary Education (H.S.C) -
Mumbai University
Bachelor of Commerce - Accounts And Economics
Mumbai University
Higher Secondary Education (H.S.C) -
Mumbai University
SSC -
Maharashtra Board
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