Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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NITESH OLI

Artesia,CA

Summary

Results-driven IT Support Specialist with 3+ years of experience in diagnosing, troubleshooting, and resolving technical issues in hardware, software, and networking environments. Skilled in Microsoft 365, Active Directory, and virtualization technologies with a focus on enhancing operational efficiency and delivering top-notch customer support. Adept at managing high-volume tickets while maintaining exceptional service quality.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

IT Support Specialist

Orion IT
03.2022 - Current
  • Resolved software, hardware, and network connectivity issues for 150+ end-users across Windows and macOS platforms
  • Managed Active Directory tasks, including password resets, account lockouts, and Group Policy application
  • Supported Microsoft 365 services, including user creation, license assignment, and MFA setup in Azure AD
  • Handled 10–15 daily tickets using ServiceNow, ensuring 95% SLA compliance
  • Configured and deployed PCs and laptops using imaging tools for seamless onboarding
  • Administered Teams policies in Microsoft Teams Admin Center, enhancing collaboration security
  • Supported virtual environments leveraging Hyper-V and VMware infrastructure
  • Troubleshot VOIP systems for Cisco and Microsoft Teams Phones
  • Enhanced mobile device management using Microsoft Intune for corporate devices

IT Support Specialist

Delta Global IT
01.2021 - 03.2022
  • Diagnosed and resolved IT issues, including hardware failures, software errors, and network malfunctions
  • Managed Freshdesk ticketing system, maintaining resolution accuracy and end-user satisfaction
  • Deployed and configured Windows 10/11 PCs, reducing setup time by 20%
  • Supported LAN/WAN configurations, including switch and router setups for small offices
  • Conducted malware removal and system restoration for compromised endpoints
  • Delivered remote support using RMM tools, Quick Assist, and TeamViewer, achieving 98% issue resolution rates
  • Monitored inventory through Asset Management tools, streamlining procurement processes

Education

Bachelor of Science -

Louisiana Tech University
Ruston, LA

Skills

  • Active Directory
  • Microsoft 365 Admin Center
  • Azure AD
  • PC/Laptop
  • macOS
  • Windows
  • network diagnostics
  • Microsoft Azure
  • Microsoft Intune
  • Exchange Online
  • Microsoft Teams
  • SharePoint
  • OneDrive
  • Hyper-V
  • VMware
  • Azure VMs
  • Cisco VOIP
  • Teams Phone configuration
  • Symantec
  • Veeam
  • Quick Assist
  • Datto
  • TeamViewer
  • Basic PowerShell
  • LAN/WAN setup
  • VPNs
  • switches
  • routers
  • Effective communication
  • problem-solving
  • high-volume calls
  • multitask
  • modern IT practices
  • agile workflows
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Certification

CompTIA Network+, Validated networking skills, including LAN/WAN, VPN, and troubleshooting.

Timeline

IT Support Specialist

Orion IT
03.2022 - Current

IT Support Specialist

Delta Global IT
01.2021 - 03.2022

Bachelor of Science -

Louisiana Tech University

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NITESH OLI