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Nitesh Thapa
Assistant Store Manager
Sunnyvale,CA
Summary
Result-oriented Assistant Store Manager, consistently developing and implementing effective sales strategies to maximize profits. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Focused on smoothly overseeing financial and operations of the store. Knowledgeable about complying with company standards while increasing efficiency, customer satisfaction and bottom-line profitability.
Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History
Assistant Store Manager
AT&T Mobility
Milpitas, CA
04.2020 - Current
- Supervised, coached and evaluated staff of 7 in product specifications, sales incentives and selling techniques enabling them to improve skills, achieve daily objectives and attain advancement.
- Used employee metric data, setup monthly action plan and and directed them in sales to achieve over 90% of sales quota every month.
- Worked closely with Store Manager and upper level management to formulate and build store brand, delivered performance updates, and quarterly business reviews.
- Maintained positive customer relationships, responded to customer concerns working with store manager and attained 100.8% CSAT for store in 2020.
- Verified inventory counts, managed opening/closing procedures, operational functions and made recommended changes to enhance efficiency of daily activities.
Retail Sales Consultant
AT&T Mobility
Palo Alto, CA
01.2019 - 03.2020
- Provided excellent customer service, identified customer needs, established and maintain long-term relationships with clients, vendors, and team members.
- Partnered with AT&T connected community services, engaged in cold calling, consulting, attending blitzes meetings, sending email campaigns, and setting on-site appointments.
- Attained over 100% in all sales quota; sales include all AT&T products and services
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
Bachelor of Science - Physics
09.2010 - 05.2013
MBA - Business Analytics
01.2020 - Current
Skills
Leadership Skill
Relationship building and management
Goals and performance evaluation
Staff supervision and management
Microsoft Office Suite
Employee Scheduling
Inventory Management
Sales expertise
Opening and closing Procedure
Accomplishments
- Ranked #1 in the Area and #4 in the Q4 as Retail Sales Consultant in 2019 for DOS
- AT&T Business Expert- 2019
- Rise Program Graduate - 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Hiking
Meditation
Reading Books
Timeline
Assistant Store Manager - AT&T Mobility
04.2020 - Current
University Of Illinois At Urbana-Champaign - MBA, Business Analytics
01.2020 - Current
Retail Sales Consultant - AT&T Mobility
01.2019 - 03.2020
St. Xavier College - Bachelor of Science, Physics
09.2010 - 05.2013