NITHIN KRISHNA POOJARI
Concierge Supervisor
Doha
Summary
Polished Hotel Concierge with exceptional experience in hospitality management. Dynamic and personable and well-versed in travel arrangements. Detail-oriented team player with strong organizational skills. Ability to handle multiple tasks simultaneously with a confidence of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
6
6
Languages
1
1
Certificate
Work History
Concierge Supervisor
Banana Island Resort Doha By Anantara
Doha
11.2015 - Current
- Coached, supported and developed team with goal of continuous growth and skill improvement
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction
- Assisted guests with variety of services and local attraction information.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
- Handled customer complaints to satisfy and retain guests
- Maintained high level of professionalism and discretion when dealing with guests
- Assisted with luggage handling, valet services and concierge services
- Scheduled and confirmed restaurant reservations for guests
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests
- VIP guest arrival arrangements
Project Site Supervisor
Praana Constructions
Bangalore
12.2012 - 08.2015
- Maintained records and logs of work performed and materials and equipment used
- Trained new team members on site policies and procedures.
- Initiated onsite safety program and properly trained team members to decrease injuries
- Evaluated team member strengths and assigned tasks based upon expertise and background
- Assisted managers in interviewing and selecting new workers.
- Supervised material usage and contractor man-hours to keep projects in line with budgetary restrictions
- Delivered reports to construction manager to detail project updates and likely completion dates, noting delays and causes
Trainee - House Keeping Supervisor
E-Inn Hotels
Bangalore
03.2012 - 10.2012
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry
- Shadowed senior team members to learn all related jobs and tasks
- Supported departmental tasks to increase understanding of industry processes
- Handled day-to-day customer or client questions via telephone or email.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
No Degree -
04.2001 -
Skills
Good Telephone Etiquette
Problem-Solving
Teamwork and Collaboration
MS Office
Active Listening
Interpersonal Communication
Decision-Making
Planning and Coordination
Ability to demonstrate good judgment when dealing with guests and staff members
Proficient in time management; the ability to organize and manage multiple priorities
Certification
Certified Concierge Supervisor- SDS Session - Supervisory Development Skills
Timeline
Certified Concierge Supervisor- SDS Session - Supervisory Development Skills
10-2023
Concierge Supervisor - Banana Island Resort Doha By Anantara
11.2015 - Current
Project Site Supervisor - Praana Constructions
12.2012 - 08.2015
Trainee - House Keeping Supervisor - E-Inn Hotels
03.2012 - 10.2012
SVS High School - No Degree,
04.2001 -