Nithin Neelam
Dallas,Texas
Summary
Detail-oriented and results-driven Business Analyst with 4+ years of experience in analyzing business processes, identifying inefficiencies, and recommending solutions to drive operational efficiency and increase profitability. Skilled in gathering requirements, data analysis, and working with cross-functional teams to implement solutions. Strong expertise in project management, stakeholder communication, and leveraging data to support decision-making.
Overview
5
5
years of professional experience
Work History
Business Analyst
REMOTE BUSINESS PROCESS OPTIMIZATION- CommerceCX
01.2023 - 05.2024
- Optimized internal business processes for a mid-sized IT services company to improve operational efficiency and reduce manual workload
- Recommended automation solutions that improved turnaround time by 25%.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Improved business processes by analyzing current practices and recommending optimization strategies.
Software Intern
RUCKUS- The Neuro Labs
06.2021 - 12.2021
- Developed a comprehensive Hiring Module, integrating features like user management and project management
- Focused on integrating Spring Security for authentication and ensured smooth operation of deployed features.
- Served as a reliable point-of-contact for clients regarding software-related inquiries, resolving issues promptly while maintaining professionalism at all times.
- Developed a keen understanding of business requirements through regular communication with stakeholders, ensuring alignment between technical solutions and organizational objectives.
- Improved team productivity by introducing new tools and processes that streamlined the software development life cycle.
- Contributed to the successful completion of a major software project by providing valuable input during design and development phases.
Business Analyst
SALES PROCESS OPTIMIZATION- CommerceCX
06.2019 - 07.2021
- Analyzed existing sales processes, identified bottlenecks, and recommended improvements to increase sales efficiency and reduce customer lead time
- Improved sales process efficiency by 20% and reduced average lead conversion time by 15%.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
Education
Master of Science in Information Technology -
University of The Cumberland’s
Williamsburg, KY12.2023
Bachelor of Technology -
Guru Nanak Institutions Technical Campus
Hyderabad, India07.2021
Autonomous Delivery Services -
Cloud Computing in Healthcare -
3D Printing of Jet Turbine Blades -
Skills
- Google Colab
- Jupyter
- MATLAB
- Visual Studio
- PowerBI
- Tableau
- MS Visio
- Lucidchart
- CRM
- Salesforce
- Git
- NuGet
- AWS (Amazon Web Services)
- Azure
- Windows Server
- Linux
- Firewalls
- VPN
- PowerShell
- AUTOCAD
- CAD/CAM
- CATIA
- EXCEL
- JIRA
- Maven
- PostgreSQL
Timeline
Business Analyst
REMOTE BUSINESS PROCESS OPTIMIZATION- CommerceCX
01.2023 - 05.2024
Software Intern
RUCKUS- The Neuro Labs
06.2021 - 12.2021
Business Analyst
SALES PROCESS OPTIMIZATION- CommerceCX
06.2019 - 07.2021
Bachelor of Technology -
Guru Nanak Institutions Technical Campus
Cloud Computing in Healthcare -
3D Printing of Jet Turbine Blades -
Master of Science in Information Technology -
University of The Cumberland’s
Autonomous Delivery Services -
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