Summary
Overview
Work History
Education
Skills
Educationcertifications
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EHTESHAMUL HAQ

Summary

10 years of IT experience in various stages of Software Development which includes experience as Dynamics CRM Developer which involves Certified Administrator, Development & Integration duties. Participated in full SDLC (Software Development Life Cycle) from requirements gathering to deployment and maintenance. Led full cycle implementation of Dynamics CRM 2015, 2016 and Dynamics 365 CRM. Customized the Dynamics CRM portal to enhance customer self-service capabilities. Provided technical leadership and mentorship to junior developers on best practices and advanced techniques. Utilized Azure DevOps for version control, CI/CD pipeline, and project management. Analyzed purchase patterns and attitudinal data to reveal new CRM growth opportunities to enhance consumer spending. Implemented e-mail testing, online surveys and customer segmentation modeling; share best practices with global teams. Developed a suite of winback, retention and renewal campaigns that extended lifecycles and increased customer response 40%. Executed CRM campaigns to cross-sell and up-sell new and existing products to current [company name] subscribers. Introduced real-time customer segmentation e-mails based on past purchases that increased open rates by 300%. Devised an SMS program to inactive users that lifted engagement rates by 23%. Informed key stakeholders on all KPIs (e.g., open/click-through/conversion rates, Omniture trends, ROI, etc.) Designed and developed Canvas Apps within the Microsoft Dynamics 365 environment. Integrated Canvas Apps with various data sources, including Microsoft Dataverse. Customized user interfaces using Power Apps to meet specific business requirements. Implemented business logic and workflows within Canvas Apps. Debugged and resolved issues in Canvas Apps to ensure optimal performance. Deployed Canvas Apps to production environments and managed their lifecycle. Designed and implemented data models using Microsoft Dataverse within the Dynamics 365 environment. Configured and managed Dataverse tables, columns, and relationships to support business requirements. Developed and optimized Dataverse entities to ensure efficient data storage and retrieval. Integrated Dataverse with various external data sources and services. Utilized Dataverse APIs to facilitate system-to-system integrations. Experienced in online version of Dynamics 365, MSCRM 2016, which showed a better advantage of solution deployment. Experience in Microsoft dynamic CRM data integration towards import/export of data using SSIS and custom application development. Experience Woodford and offline HTML. Experience in integrating CRM with outlook and e-mail router. Experience with CRM software (e.g. Salesforce, HubSpot, Microsoft Dynamics) and database management Strong analytical skills and experience with reporting and data analysis Proven track record in managing customer relationships and improving customer satisfaction Understanding of sales and marketing processes and how they relate to CRM strategies Leadership experience and the ability to manage cross-functional teams. Possessed strong working knowledge of CRM solutions and strategies, including development. Demonstrated strong understanding of the range of built-in capabilities and options available in Microsoft Dynamics. Made informed recommendations on leveraging Microsoft Dynamics' capabilities and options when formulating CRM solutions. Developed case management solutions through CRM systems. Worked extensively with Microsoft Dataverse. Understood and utilized Model Driven Apps and Canvas Apps. Gained knowledge in application integration with Power Apps. Acquired knowledge of Power Automate. Maintained strong communication skills.

Overview

10
10
years of professional experience

Work History

Sr. MS Dynamics CRM 365 Power apps Developer

Anthem Insurance Inc.
Norfolk, VA
02.2022 - Current
  • Provided technical assessments on the feasibility and design for business requirements specified in user stories
  • Led full cycle implementation of Dynamics 365 CRM
  • Determined the data format and mapping for system interfaces
  • Documented system requirements for solutions, outlining the allocation of functionality between the presentation layer and backend services
  • Assisted the business in assessing the potential of new systems or enhancements to streamline process flow and business functions
  • Furnished analytical support to prioritize features and epics, ensuring alignment with the product delivery strategy and focus on high-value capabilities
  • Partnered with the product management team to define the Minimum Viable Product (MVP) to achieve strategic objectives
  • Delivered demos to the internal project team and business stakeholders
  • Participated in project planning, sprint and release planning, daily stand-up meetings (scrums), demos/reviews, retrospectives, backlog refinement meetings, and other Scrum-related activities
  • Conducted application and service tests to analyze application behavior and validate changes
  • Identified opportunities to optimize efficiency and effectiveness
  • Utilized system documentation, database information, application logs, and scenario testing to diagnose the root cause of system issues
  • Advocated for the adoption of maintainable, efficient, and scalable system solutions
  • Provided guidance and mentorship to less experienced team members
  • Implemented automated testing within CI/CD pipelines to ensure the reliability and quality of Dynamics 365 deployments
  • Designed and implemented ETL processes using Azure Data Factory to extract, transform, and load data between Dynamics 365 and other data sources
  • Developed data integration solutions with Azure Data Factory to support complex data workflows and reporting requirements
  • Built and managed data pipelines in Azure Data Factory to automate data movement and transformation tasks
  • Used KingswaySoft SSIS tool to migrate data to and from Dynamics 365, ensuring data integrity and accuracy
  • Developed and managed ETL packages using KingswaySoft for data integration and synchronization with Dynamics 365
  • Configured data mappings in KingswaySoft to transform and load data between Dynamics 365 and other systems
  • Designed and optimized SQL Server databases to support Dynamics 365 applications and reporting needs
  • Developed complex SQL queries, stored procedures, and triggers to support data operations and integrations with Dynamics 365
  • Performed database performance tuning and optimization to ensure efficient data retrieval and storage for Dynamics 365 applications
  • Developed custom SSIS components and scripts within KingswaySoft to address unique data processing needs and enhance package functionality
  • Implemented robust error handling and logging mechanisms in KingswaySoft SSIS packages to track and resolve data migration and integration issues
  • Configured incremental data load processes to ensure only new or updated records are transferred, optimizing performance and reducing load times
  • Mapped and converted data between source and target systems, ensuring data consistency and integrity across multiple environments using KingswaySoft
  • Scheduled and automated ETL jobs in SQL Server Agent to run KingswaySoft SSIS packages at predefined intervals, ensuring timely data updates and synchronization
  • Optimized KingswaySoft SSIS packages for performance by tuning data flow components, managing memory usage, and parallelizing tasks where appropriate
  • Utilized dynamic configurations in KingswaySoft to handle different environments (development, testing, production) without modifying package code
  • Ensured data security and compliance by configuring secure connections, handling sensitive data appropriately, and implementing KingswaySoft's encryption features
  • Integrated KingswaySoft SSIS packages with version control systems (e.g., Git) to manage changes and maintain version history of ETL processes
  • Designed complex data workflows involving multiple sources and destinations, utilizing KingswaySoft to manage dependencies and data flow control
  • Implemented data validation and quality checks within KingswaySoft packages to ensure data accuracy and completeness before loading into Dynamics 365
  • Documented KingswaySoft SSIS package designs, configurations, and best practices to ensure maintainability and knowledge transfer within the development team
  • Worked closely with business analysts, data architects, and other stakeholders to gather requirements and deliver ETL solutions that meet business needs using KingswaySoft
  • Implemented and leveraged Service-Oriented Architecture (SOA)
  • Facilitated system-to-system integrations through internal and vendor APIs
  • Managed configuration settings and deployment processes
  • Developed robust error handling mechanisms
  • Worked extensively with XML and JSON data structures
  • Environment: Dynamics 365 CRM, C#, CRM SDK, Web API, SSIS, .NET Framework, SQL Server 2014 databases, HTML, JavaScript, CSS, ETL, and Bootstrap frameworks.

Principal Dynamics 365 CE Apps Developer

Wells Fargo
Irving, TX
02.2019 - 02.2022
  • Collaborated with the IT department to implement an advanced CRM system to streamline customer data, reducing data redundancy by 40%
  • Championed a complete overhaul of the customer service process, reducing average response times from 24 hours to 4 hours
  • Designed and executed CRM training programs for new hires, improving the department's productivity by 30% within 6 months
  • Customized the system and developing and supporting interfaces and integrations between AX, related systems and third-party software packages
  • Assisted end-users in effectively utilizing ERP business applications and IT resources
  • Assessed and selected the best technological options, overseeing their implementation and support
  • Deepened understanding of workflows and third-party solutions to enhance application development processes
  • Managed IT&S vendors, ensuring their work aligned with project specifications and quality standards
  • Implemented IT&S systems security protocols, integrating them into solution development and deployment plans
  • Played an active role in supporting existing systems and managing the support ticket system efficiently
  • Maintained an up-to-date register of value-added work and ongoing projects, tracking progress and deadlines
  • Spearheaded the development and integration of applications to improve ERP system capabilities
  • Regularly updated and maintained existing applications to ensure efficient data flow between systems
  • Developed and implemented CRM strategies to improve overall customer experience and drive business growth
  • Analyzed customer data to identify trends, segment audiences, and personalize communication for different customer groups
  • Partnered with the marketing and sales teams to ensure CRM strategies align with broader business objectives
  • Monitored and reported on CRM campaign results, providing recommendations for continuous improvement
  • Managed and mentor a team of CRM specialists, ensuring high-quality execution of campaigns and initiatives
  • Designed and implemented data structures using XML and JSON within the Dynamics 365 environment
  • Created and managed XML and JSON schemas to support various business requirements
  • Developed integration solutions using XML and JSON for data exchange between systems
  • Parsed and transformed XML and JSON data for use in Dynamics 365 applications
  • Utilized XML and JSON for configuration settings and data storage within Dynamics 365
  • Implemented data validation and error handling mechanisms for XML and JSON data
  • Developed and managed integrations between Dynamics 365 and ERP systems like SAP or Oracle, ensuring synchronized financial and operational data
  • Configured and used the Dynamics 365 Data Export Service to replicate CRM data to an Azure SQL Database for advanced reporting and analytics
  • Integrated IoT devices with Dynamics 365 to capture and analyze data from connected devices, providing actionable insights and automation
  • Customized and extended the Dynamics 365 Field Service module to optimize field operations, including work order management and resource scheduling
  • Configured and managed integrations with event management platforms to synchronize event data with Dynamics 365 for improved event planning and execution
  • Implemented and configured AI Builder models within Dynamics 365 to leverage AI for predictive analysis, text recognition, and sentiment analysis
  • Customized the Dynamics 365 Unified Interface to enhance user experience and ensure consistency across different devices and platforms
  • Customized the Dynamics 365 mobile app to provide tailored functionality and offline capabilities for mobile users
  • Implemented data quality management practices, including duplicate detection and data cleansing, to maintain high-quality CRM data
  • Developed and deployed custom connectors in Power Platform to enable seamless integration of Dynamics 365 with non-Microsoft services and applications
  • Customized Dynamics 365 Portals (Power Apps Portals) to provide external users with secure access to CRM data and integrate with other web applications
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM D365 system
  • Hands-on, end-to-end SDLC experience with Safe Agile and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven NET applications and worked closely with the business users in leading the efforts to generate functional design document
  • Implemented AI-based predictive maintenance solutions to foresee and address potential system issues before they impact operations
  • Created AI-enhanced reporting tools that provide advanced analytics and visualizations for better decision-making
  • Designed and deploy AI chatbots to handle customer inquiries and provide support, improving response times and customer experience
  • Established an AI feedback loop to continually refine and enhance AI models based on real-world performance and outcomes
  • Integrated monitored SharePoint integration with dynamics CRM 365for document management under different site Azure security settings
  • Implemented several plug-ins, custom workflows, Console apps using C# and asp.net 4.6 for enhancing the system, error handling, create and data retrieve and pre-validations and maintain data integrity
  • Environment: Bootstrap frameworks, Dynamics 365 CRM customer relationships, accounts, and transactions, Power Portals, Azure Integration, OAuth and Azure Active Directory, ETL, Power Automate, SharePoint Integration, ADX Studio, Power BI, Dynamics 365 Customer Insights.

CRM Principal Dynamics Developer

Charter Communications
Irving, TX
10.2017 - 12.2018
  • Collaborated with the IT department to implement an advanced CRM system to streamline customer data, reducing data redundancy by 40%
  • Championed a complete overhaul of the customer service process, reducing average response times from 24 hours to 4 hours
  • Designed and executed CRM training programs for new hires, improving the department's productivity by 30% within 6 months
  • Customized the system and developing and supporting interfaces and integrations between AX, related systems and third-party software packages
  • Assisted end-users in effectively utilizing ERP business applications and IT resources
  • Assessed and selected the best technological options, overseeing their implementation and support
  • Deepened understanding of workflows and third-party solutions to enhance application development processes
  • Managed IT&S vendors, ensuring their work aligned with project specifications and quality standards
  • Implemented IT&S systems security protocols, integrating them into solution development and deployment plans
  • Played an active role in supporting existing systems and managing the support ticket system efficiently
  • Maintained an up-to-date register of value-added work and ongoing projects, tracking progress and deadlines
  • Spearheaded the development and integration of applications to improve ERP system capabilities
  • Regularly updated and maintained existing applications to ensure efficient data flow between systems
  • Developed and implemented CRM strategies to improve overall customer experience and drive business growth
  • Analyzed customer data to identify trends, segment audiences, and personalize communication for different customer groups
  • Partnered with the marketing and sales teams to ensure CRM strategies align with broader business objectives
  • Monitored and reported on CRM campaign results, providing recommendations for continuous improvement
  • Managed and mentor a team of CRM specialists, ensuring high-quality execution of campaigns and initiatives
  • Designed and implemented data structures using XML and JSON within the Dynamics 365 environment
  • Created and managed XML and JSON schemas to support various business requirements
  • Developed integration solutions using XML and JSON for data exchange between systems
  • Parsed and transformed XML and JSON data for use in Dynamics 365 applications
  • Utilized XML and JSON for configuration settings and data storage within Dynamics 365
  • Implemented data validation and error handling mechanisms for XML and JSON data
  • Developed and managed integrations between Dynamics 365 and ERP systems like SAP or Oracle, ensuring synchronized financial and operational data
  • Configured and used the Dynamics 365 Data Export Service to replicate CRM data to an Azure SQL Database for advanced reporting and analytics
  • Integrated IoT devices with Dynamics 365 to capture and analyze data from connected devices, providing actionable insights and automation
  • Customized and extended the Dynamics 365 Field Service module to optimize field operations, including work order management and resource scheduling
  • Configured and managed integrations with event management platforms to synchronize event data with Dynamics 365 for improved event planning and execution
  • Implemented and configured AI Builder models within Dynamics 365 to leverage AI for predictive analysis, text recognition, and sentiment analysis
  • Customized the Dynamics 365 Unified Interface to enhance user experience and ensure consistency across different devices and platforms
  • Customized the Dynamics 365 mobile app to provide tailored functionality and offline capabilities for mobile users
  • Implemented data quality management practices, including duplicate detection and data cleansing, to maintain high-quality CRM data
  • Developed and deployed custom connectors in Power Platform to enable seamless integration of Dynamics 365 with non-Microsoft services and applications
  • Customized Dynamics 365 Portals (Power Apps Portals) to provide external users with secure access to CRM data and integrate with other web applications
  • Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM D365 system
  • Hands-on, end-to-end SDLC experience with Safe Agile and a thorough understanding of CRM concepts, as demonstrated supporting Microsoft Dynamics CRM, and developing custom, data-driven NET applications and worked closely with the business users in leading the efforts to generate functional design document
  • Implemented AI-based predictive maintenance solutions to foresee and address potential system issues before they impact operations
  • Created AI-enhanced reporting tools that provide advanced analytics and visualizations for better decision-making
  • Designed and deploy AI chatbots to handle customer inquiries and provide support, improving response times and customer experience
  • Established an AI feedback loop to continually refine and enhance AI models based on real-world performance and outcomes
  • Integrated monitored SharePoint integration with dynamics CRM 365for document management under different site Azure security settings
  • Implemented several plug-ins, custom workflows, Console apps using C# and asp.net 4.6 for enhancing the system, error handling, create and data retrieve and pre-validations and maintain data integrity
  • Environment: Bootstrap frameworks, Dynamics 365 CRM customer relationships, accounts, and transactions, Power Portals, Azure Integration, OAuth and Azure Active Directory, ETL, Power Automate, SharePoint Integration, ADX Studio, Power BI, Dynamics 365 Customer Insights.

Microsoft Dynamics Functional Consultant

Crowe
Austin, TX
08.2014 - 09.2017
  • Liaised between marketing and sales teams to ensure cohesive use of the CRM platform, resulting in a unified approach to market
  • Conducted quarterly CRM performance reviews to identify areas for process enhancement, leading to a 15% increase in team efficiency
  • Implemented different plug-ins for automating the process
  • Created the SSIS packages and updated them accordingly to the business
  • Worked on supporting the Microsoft Dynamics CRM 2013 and Dynamics 365 production environment and resolving the issues for CRM production environment
  • Involved in migration of the current Microsoft Dynamics CRM 2015 version to the Dynamics 365 version
  • Reconfigured the Auditing of system and entities in Microsoft Dynamics CRM
  • Customized the security roles, user teams and field level security profilers
  • Provided training and ongoing support for customers in report building, data quality and new integrations
  • Extensively used Advanced Find functionality and built Fetch XML's Dynamics CRM
  • Used excel templates for data imports to and from Dynamics CRM
  • Developed strategic training materials and deliver administration, managing, and end user training on how to get the most out of their CRM implementation
  • Co-ordinate with development team and the System Admin and install code packages as required and push configuration changes
  • Mentor and support fellow Business Systems Analysis in gathering and documenting Business requirements, and System Specifications
  • Assisted Business users with Gathering of Business Requirements
  • Assisted Systems with Gathering System Specifications documentation
  • Engage stake holders, product support teams and drive them collectively in resolving issues and achieving smooth functionality of applications
  • Provide assistance to QA teams in trouble shooting code or environment related issue and preparing the root cause analysis report wherever applicable
  • Worked with stakeholders to integrate other applications to Dynamic CRM
  • Experience regarding the dynamic's security model, including business units, teams, users, security roles, and field level security
  • Prepared Configuration and Training document for the applications
  • Implemented security policies within the organization by using MS CRM roles and groups
  • Environment: Dynamics 365 CRM for tracking audit schedules, findings, and corrective actions, Portals App, Data Lake, Data Factory, Mobile Offline Sync, Field Service Integration, IoT Integration, RPA, COSO, DocuSign, Azure, ETL, NLP, Data Virtualization, Agile, SOX, PCI-DSS.

Education

Bachelor of Science - Computer Science

JNTU

Skills

  • Microsoft Dynamics 365
  • NET Framework / NET Core
  • C#
  • JavaScript
  • SQL / T-SQL
  • Azure Services
  • Power Platform
  • Web Services / APIs
  • XRM Toolkit
  • Unit Testing / Test Automation
  • Development Tools
  • Visual Studio / Visual Studio Code
  • Azure DevOps / TFS
  • Git
  • Power Platform Fundamentals
  • ASPNET MVC / ASPNET Core
  • SOA
  • REST & SOAP Webservices
  • Jenkins
  • Dynamics 365 SDK
  • Dynamics 365 Portals
  • Microservices Architecture
  • CQRS and Event Sourcing
  • OAuth and OpenID Connect
  • GraphQL
  • Custom Controls Framework (PCF)
  • GDPR and Compliance
  • ETL Informatica

Educationcertifications

  • Bachelor's in Computer Science Engineering, JNTU University
  • MB-210 Dynamics 365 Sales Functional Consultant
  • MB-2020 Microsoft Dynamics 365 Marketing

Timeline

Sr. MS Dynamics CRM 365 Power apps Developer

Anthem Insurance Inc.
02.2022 - Current

Principal Dynamics 365 CE Apps Developer

Wells Fargo
02.2019 - 02.2022

CRM Principal Dynamics Developer

Charter Communications
10.2017 - 12.2018

Microsoft Dynamics Functional Consultant

Crowe
08.2014 - 09.2017

Bachelor of Science - Computer Science

JNTU

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EHTESHAMUL HAQ